Comments on: Multichannel Logistics: Walmart.com’s Site-to-Store Strategy http://logisticsviewpoints.com/2010/01/27/multichannel-logistics-walmart-coms-site-to-store-strategy/ Providing logistics professionals with clear and concise analyses of Logistics Trends, Technologies, and Services Tue, 27 Jul 2010 22:19:14 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Karthik.Mani http://logisticsviewpoints.com/2010/01/27/multichannel-logistics-walmart-coms-site-to-store-strategy/comment-page-1/#comment-152 Karthik.Mani Sun, 31 Jan 2010 05:10:17 +0000 http://logisticsviewpoints.com/?p=2790#comment-152 Steve: I am curious to find out what Walmart does with returns at the store that are not in that store's assortment. Do they sell those items at that store in a special area or return it to the warehouse? If they are returned to the warehouse, how is that cost accounted? In high return items like apparel, I assume a lot of thinks still need to be worked out. Karthik Mani http://data2decisions.vueright.com Steve:

I am curious to find out what Walmart does with returns at the store that are not in that store’s assortment. Do they sell those items at that store in a special area or return it to the warehouse? If they are returned to the warehouse, how is that cost accounted? In high return items like apparel, I assume a lot of thinks still need to be worked out.

Karthik Mani
http://data2decisions.vueright.com

]]> By: srmurrayut http://logisticsviewpoints.com/2010/01/27/multichannel-logistics-walmart-coms-site-to-store-strategy/comment-page-1/#comment-149 srmurrayut Wed, 27 Jan 2010 16:20:12 +0000 http://logisticsviewpoints.com/?p=2790#comment-149 Clearly another advantage that Walmart offers online customers is the ability to return a product to their local Walmart store. Online purchases typically have a high rate of return, and although most online retailers make it quite easy to do returns, it still frequently involves shipping charges and replacement cycle delays. I have seen this to be particularly onerous with clothing. Not being able to try it on prior to purchase leads to frequent misfits and return / replacement issues. Many of the national clothing retailers do not allow returns to a physical store. Simply being able to return the item, whatever it is, to a brick and morter location is a welcomed differentiator. Steve Murray Principal & Chief Researcher Supply Chain Visions Clearly another advantage that Walmart offers online customers is the ability to return a product to their local Walmart store. Online purchases typically have a high rate of return, and although most online retailers make it quite easy to do returns, it still frequently involves shipping charges and replacement cycle delays.

I have seen this to be particularly onerous with clothing. Not being able to try it on prior to purchase leads to frequent misfits and return / replacement issues. Many of the national clothing retailers do not allow returns to a physical store.

Simply being able to return the item, whatever it is, to a brick and morter location is a welcomed differentiator.

Steve Murray
Principal & Chief Researcher
Supply Chain Visions

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