Archive for Transportation Management Systems – Page 3

Traditional thinking is that government transportation compliance programs, such as hours of service (HOS) regulations, cost companies money. If the focus of your compliance efforts is solely to meet the regulation, then I concur. But, that approach is a lost opportunity to reduce operational costs through better driver and vehicle performance. Instead of just meeting the regulations, fleet operators need to look beyond to the benefits of telematics and advanced… Continue reading

In my predictions for 2012, I wondered aloud if this was going to be the year when cyber attacks take down supply chains. We were barely into January when Zappos announced that a cyber attack had compromised the accounts of 24 million customers. And just yesterday, news broke that Chinese hackers had access to the corporate computer network of Nortel Networks for almost a decade. According to a… Continue reading

We’re all familiar with the problem of silos within organizations and how unproductive they can be to the company as a whole. But have you thought about how the same thing tends to happen with your transportation operations? Can you truly claim to have “one-stop shopping” across all locations, carriers, modes, fleets and parcel? If you have separate “buckets” for any of these, you’re spilling cost savings all over the… Continue reading

Most large shippers spend a great amount of time and expense collecting, analyzing and maintaining the data used to drive daily transportation planning and execution. I refer to these data, when codified and integrated into the shipper’s transportation system, as the organization’s transportation policy. The policy is comprised of lanes, modal options, rates, carrier and fleet capacity and service levels, as well as a multitude of other decision variables and… Continue reading

The old return/repair process is often known as a Return Merchandise or Return Material Authorization (RMA) process. On paper, the RMA business process makes perfect sense; it’s clear, concise, and simple. The name alone, “RMA,” makes it sound simple and straightforward. You issue an RMA number and the customer returns the goods, right?

However, the reality is that the RMA process extends far beyond the simple act of issuing… Continue reading