I was reminded recently of an old United Airlines commercial, where a company president assembles his entire team to discuss how their oldest customer had just fired the firm. The reason was plain and simple: the customer felt the company had lost touch with them. The company had forgotten the value of understanding its customer’s needs from the customer’s perspective. They were too busy using technology and systems to… Continue reading
Cargo theft incidents increased 8.4 percent in 2011 compared to 2010, according to the 2011 US Cargo Theft Report published last week by FreightWatch International. The 974 cargo thefts recorded last year was the highest on record.
Here are some interesting statistics from the report:
More than a decade ago, our family started ordering our groceries from an online grocer that delivered right to our house. In fact, they put a full-size refrigerator in our garage so that perishable food would not spoil while we were at work. We loved it. Then the company went broke. They’re gone, but we still have the refrigerator.
A fair number of online grocers came and went. But… Continue reading
I can’t believe I’m saying this, especially after the winter we had last year, but I miss snow. Not the wet, heavy kind that I have to shovel from my driveway and steps, or the dirt-caked kind piled high in parking lots. What I miss is the snow that’s pretty to look at, as my wife would say, the kind you see when you open the blinds in the… Continue reading
A few weeks ago I was invited by TMC (a division of CH Robinson and an ARC client) to answer several questions from its customers about industry trends and best practices. In a previous posting, I shared my answers to two of the questions I received related to transportation cost savings opportunities and benchmarking. Today I highlight my answers to the remaining questions, which were originally published in… Continue reading
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