Author Archive for John Kruzan

The Challenge of Profitable Shipping in an OmniChannel World

The need to provide online customers with transparency to shipping costs is well known. According to KISSmetrics, unexpected shipping costs account for nearly one-third of all abandoned shopping carts. And the importance of providing online shoppers a variety of service levels is also understood –  the 2015 Pitney Bowes Annual Shipping Survey found, 93% of consumers indicated shipping options to be an important factor in their overall shopping experience – a 23% increase over 2014. […]

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Guest Commentary: Not So Fast: How Technology is Slowing Express Delivery

Over the last few years, FedEx and UPS have seen significant shifts in how domestic and international customers are shipping. The shift from express to ground products is growing at an unprecedented rate – impacting carrier financials and even their own networks. As recently as last month, UPS posted a four percent drop in revenue with CEO Scott Davis calling the financials “disappointing.” He, like FedEx’s Fred Smith, acknowledges the shift to slower – and […]

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