COVID-19 catalyzed rapidly shifting commerce models that were reshaping how goods and services were procured and delivered. In a matter of weeks, entire countries came to a near standstill as governments issued mandatory stay-at-home orders to help slow the spread of the novel coronavirus. Highways and roads became desolate, and e-commerce became vital as the […]
For years, retailers have emphasized increasing delivery speed when it came to the last-mile delivery to differentiate with service. In 2005, Amazon revolutionized customer expectations when they launched their Amazon Prime service, which guaranteed two-day delivery to customers. They did so with the primary goal of increasing market share, while delivery costs and how they […]
