Countless: the number of double spaces after periods I’ve had to delete as an editor over the years. Last weekend, Slate republished a much discussed article from two years ago titled, “Space Invaders: Why You Should Never, Ever Use Two Spaces After a Period.” If you are guilty of this writing crime, please read the […]

Back in April 2009, I took a 2.5-day course on Vested Outsourcing (called “Performance-Based Outsourcing” at the time) at the University of Tennessee. Halfway through the course, I shared some of my key takeaways, including this one: Implementing Vested Outsourcing “the right way” takes a lot of work and discipline, and it requires 3PLs [third […]

Most of the time, when people talk about innovation in supply chain management and logistics, the focus is on technology (e.g., social and mobile) or business processes (e.g., same-day delivery and omni-channel fulfillment). But what about innovation in business models? Is there an opportunity for 3PLs and software vendors, for example, to innovate their business […]

If operational excellence is not enough for third party logistics providers (3PLs) to differentiate themselves in the market, then what else matters? I’ve been thinking about this question a lot lately, as I prepare to participate in two 3PL-related sessions this month: “Delivering Customer Value Beyond Operational Excellence,” a panel discussion I am moderating with […]