As e-commerce returns volume continues to skyrocket alongside continued growth of online shopping, top shippers are challenging the notion of returns as a cost of doing business they must accept. In some cases, in fact, a lot can be done to counter the growth of returns from an operational perspective, and many of the world’s […]
Product recalls are a regular occurrence, making the headlines on a monthly, even weekly basis. They affect not only the consumers of potentially harmful products, but also manufacturers, retailers, transportation providers, and others throughout the supply chain. However, with a reliable technology platform and transportation network, shippers can mitigate the impact of widespread issues across […]
Two steps forward – one step back. This old catchphrase is fitting for the current state of ecommerce and reverse logistics. The constant growth and rapid evolution of ecommerce is heightening the volume of returns. In 2016 alone, the ecommerce return rate was 30 percent, compared to under 10 percent of brick and mortar sales […]
Omni-channel continues to be one of the hottest trends in supply chain management today, basically touching every software application you can imagine. In order to truly be omni-channel, retailers and brand manufacturers must provide a unified brand experience for their customers. This is true for all three major phases of the customer journey – before, […]
As a concerned parent, I certainly pay more attention to product recalls now than, say, six years ago. But it also seems like product recalls are making the headlines a lot more often these days. This is due in large part to contamination outbreaks in the food and beverage industry. These recalls are often voluntary, […]
Canada-Mexico trade continues to heat up thanks in part to the growing number of company’s near-shoring operations to North America, particularly to Mexico, from Asia. The rising cost to produce in Asia, as well as the cost of ocean and air transportation continuously rising, port congestion and demand on speed to market are all contributing […]
It’s hard to believe another year is coming to an end. There have been many highs and many lows this year, and an awful lot of newsworthy items to keep you abreast of. We wrote about numerous mergers and acquisitions, new technologies and innovations, customer success stories, drones, overnight delivery, port congestion, drones, 3PL’s, robots, […]