Archive for delivery appointment

Thought You Knew Everything About Delivery/Service Appointment Scheduling?

Delivery and service appointment scheduling strategies have been aggressively evolving for more than 10 years. In my conversations with customers, I continue to learn how far they have advanced and the expanding impact that logistics technology can have on the enterprise., now Halfords Mobile Expert (HME) part of Halfords Group PLC, a UK provider of automotive and cycling products and services, is a great example of taking delivery and service appointment scheduling to another […]

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How Much is it Worth to Steer Customers’ Delivery Appointment Choices?

Over the last 10 years, I’ve had the chance to work with companies that have turned home delivery into a competitive advantage or reduced their costs by using counterintuitive strategies and tactics. On a recent trip to Europe, I had a chance to catch up with a customer who, for several years, has been using the concept called the “eco-friendly” delivery option to steer its customers’ delivery choices to improve productivity. The results they shared […]

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