E-commerce continues to grow, and as a result, customer expectations are changing. The customer does not expect a similar experience across channels. Instead, they are seeking out a brand experience that allows them to interact through multiple channels during the…
Companies with B2B order flows have been slower to understand the important role a distributed order management system can play in increasing customer satisfaction, sales, and helping to insure orders flow to customers in the most profitable way possible.
HighJump is developing a new solution - a distributed order management solution for facilitating Omni-channel fulfillment. This has been a problematic product category, but HighJump's looks promising.
Last week, several colleagues and I attended JDA’s annual user conference in Las Vegas. The theme of this year’s conference was “Outperform” and had over 2200 customer attendees. The customer case studies were very informative, and could pique the curiosity…
Earlier this month, I wrote about my experience visiting the National Retail Federation’s (NRF) Big Show in New York. The big focus at the show this year, much like in years past, was the focus on improving the omni-channel customer…
To support omni-channel initiatives, retailers have had to implement a technology most commonly known as distributed order management (DOM). These omni-channel programs often support new order flows, for example order online and have the order shipped to the customer’s home…
