Archive for Manhattan Associates – Page 2

Can TMS Be Elegant?

Did you use tax software to file with the IRS this year?  Millions of taxpayers use software like TurboTax® and TaxAct® because it is easy to use and efficient.  These solutions have taken most of the 73,000-plus pages of tax code and over 4,000 changes made over the past dozen years, simplifying the filing process with excellent user experience.  You would think that enterprise systems costing thousands of dollars would also ensure an excellent user […]

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Customers Do NOT Expect a Similar Experience Across Channels

The 2014 National Retail Federation (NRF) Big Show, one of the biggest trade shows in the country, was once again all about the customer experience. There are a lot of ways to look at the customer experience and what retailers are doing to shape it. And there are a lot of vendors out there that are delivering systems and platforms to enable retailers to provide a positive customer experience. When one thinks about the customer […]

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Guest Commentary: How to Become a Preferred Shipper (Strategies for the Coming Capacity Shortage)

Business has been improving for the U.S. trucking industry. The economy is continuing to regain momentum. Shipper demand and carrier availability have come back into balance after several years of excess capacity. But these positive developments are beginning to be overshadowed by concerns about the ongoing driver shortage: CNN has reported there are currently 30,000 open slots for drivers Estimates indicate carriers will need to hire 100,000 drivers annually in the coming years to keep […]

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New Order Flows Make Omni-channel Initiatives Tricky

To support omni-channel initiatives, retailers have had to implement a technology most commonly known as distributed order management (DOM). These omni-channel programs often support new order flows, for example order online and have the order shipped to the customer’s home from either an e-fulfillment warehouse or a store. But as I thought about some of these new flow paths, I began to have doubts that DOM, as I understood this technology, could really fully support […]

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An Industry Analyst’s Reaction to Manhattan Associates’ Quarterly Financial Call

I am an industry analyst that follows supply chain software solutions. Industry analysts are very different from financial analysts, who generally care about whether buying a company’s stock will be a good investment. As an industry analyst, I care about the technology. How functionally rich is it? How scalable? What new products are being introduced? I also need to make intelligent recommendations to our clients about whether they should implement a particular supplier’s solution. Both […]

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This Week in Logistics News (October 21-25, 2013)

“Did you come to Denver to plant mango trees?” the taxi driver asked me shortly after we left the airport. He had a thick accent, so I thought I had misunderstood his question. “Excuse me?” I said leaning forward, and so he asked me again, “Did you come to Denver to plant mango trees?” The taxi driver was originally from the Congo, and his younger brother had come to America too, and he did well […]

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This Week in Logistics News (September 30 – October 4, 2013)

Is it ironic that the U.S. government partially shut down on Tuesday, the same day I was scheduled to give a talk on collaboration? I’m thinking of sending my representatives in Congress a copy of the book Getting to We, written by my friends Kate Vitasek and Jeanette Nyden — and also inviting them and all members of Congress to participate in my upcoming conversation with Kate and Jeanette on Talking Logistics. You never know, […]

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This Week in Logistics News (August 19-23, 2013)

I went to Home Depot earlier this week to return a purchase, and the customer in front of me wanted to exchange a defective power tool with the same model, but he couldn’t find any on the shelf even though the store’s inventory system said 5 units were in stock. For all the talk about Big Data, omni-channel fulfillment, and other sexy technology, at the end of the day, bad data (and in many cases, […]

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This Week in Logistics News (July 22-26, 2013)

No time to waste this Friday, so let’s go straight to the news… Manhattan Associates Reports Record Second Quarter 2013 Revenue and Earnings Ryder Reports Second Quarter 2013 Results Oracle Brings Extreme Supply Chain Performance to Customers with New In-Memory Application Infor Simplifies Supply Chain Demand Planning New Vehicle Routing Activity Tool and Enhanced iPhone Functionality, Highlight Latest Version of Roadnet Transportation Suite Nulogy and Axios partner to enhance supply-chain traceability ATA Truck Tonnage Index […]

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Takeaways from Shipper-Carrier Roundtable at Momentum 2013

What happens when you bring together a large group of shippers and carriers and put them in a conference room? At the Manhattan Associates Momentum 2013 conference last month, the answer was a great conversation about transportation trends, challenges, and opportunities. I had the privilege of moderating this year’s Shipper-Carrier Roundtable, which included the following executives from the industry: Joshua Dolan, Senior Director, Transportation at Dick’s Sporting Goods Arne Gonzales, Director, Supply Chain at C&S […]

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