Archive for NRF

NRF Big Show 2019: Artificial Intelligence and Omni-Channel Returns

Another year, another NRF Big Show in the books. This year marked my eleventh visit to New York City for retail’s biggest show. This appeared to be the biggest conference from any that I have attended, with some estimates suggesting 36,000 people were there. As in the past, the usual themes emerged: omni-channel, mobility, big data, etc. This year, there was a lot of buzz around retail transformation, and going beyond omni-channel to ensure an […]

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Customers Do NOT Expect a Similar Experience Across Channels

The 2014 National Retail Federation (NRF) Big Show, one of the biggest trade shows in the country, was once again all about the customer experience. There are a lot of ways to look at the customer experience and what retailers are doing to shape it. And there are a lot of vendors out there that are delivering systems and platforms to enable retailers to provide a positive customer experience. When one thinks about the customer […]

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