Archive for omni-channel order management

Omni-Channel Order Management Strategies for Success

I recently wrote an article about the factors contributing to the growth of the omni-channel order management system (OMS) market. Some of these factors include changing customer expectations, the rise of B2B use cases, the store’s changing role in the retail landscape, and the use of artificial intelligence. However, adoption rates of an omni-channel OMS application have remained relatively flat. The big reason for a lack of adoption is the problems that arise with integration. […]

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