Archive for omni-channel – Page 2

Sears Implements Descartes Routing Solution To Optimize Home Deliveries

The Descartes Systems Group had their user conference – Descartes Evolution 2015 – this week in Miami.  There were about 400 in attendance. The best presentation I saw at the event was given by two executives from Sears.  Sears is a North American department store and general merchandise retailer with over $30 billion in revenues.  Joe Macro, Network Planning and Analysis, and Steve Rutkowski, Director of Logistics Services, spoke on the “Next Generation Home Delivery” […]

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Sneak Peak: Driving Omni-Channel Efficiencies

CSCMP is only a week away. Clint Reiser and I will be presenting our findings from an omni-channel fulfillment survey we conducted in partnership with James Cooke and DC Velocity. Omni-channel is all about the convergence of channels to provide a unified brand experience for the customer. Each channel has its own experiences, advantages, and challenges. The key is to connect the business processes and technology to create a holistic experience. One of the main […]

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Manhattan Associates Aptly Named Momentum Conference

About 1,000 of Manhattan’s customers and partners attended Manhattan Associates’ Momentum conference in Hollywood, Florida this week. Manhattan is an ARC Advisory Group client. The conference is aptly named. Manhattan is on a roll – revenues are up 10 percent year over year; 35 percent of software revenues come from brand new customers; and despite only having one reported quarter under their belt, Manhattan raised their financial guidance for 2014’s full year projected earnings. A […]

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This Week in Logistics News (April 12 – 18)

This past Tuesday, April 15, marked the one year anniversary of the Boston Marathon bombings. It was a moment that brought shock, terror, sadness, anger, strength, and pride to the city of Boston. The local and national media have done a terrific job of capturing the raw emotion of the events, and the healing process of the last year. I don’t feel it is necessary for me to recount my thoughts and opinions of the […]

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Buy Online, Pick-Up In Store: The New Grocery Model?

Retailers have been struggling to meet the omni-channel demands of their customers. In fact, it’s surprising the number of retailers that still do not offer “buy online, pick up in-store” capabilities. In-store fulfillment of online orders poses a few logistical challenges for retailers, including where will the online orders be picked? Retailers have a few options – associates can pick from the front of the store or the back of the store during store hours. […]

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Amazon Takes One Step Forward, Two Steps Back

After Amazon reported its year end revenues, their stock tumbled despite comparable quarter revenue growth of 20 percent. The company did end the year with a narrow profit, something they did not accomplish last year, but investors have tired of the promise of future profits. Profits would have been bigger except for widespread failures to deliver holiday presents in a timely manner. This led Amazon to issue $20 gift cards and refund shipping costs to […]

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The Truth about the Omni-Channel Customer Experience

Earlier this month, I wrote about my experience visiting the National Retail Federation’s (NRF) Big Show in New York. The big focus at the show this year, much like in years past, was the focus on improving the omni-channel customer experience. As I wrote, customers do NOT expect a similar experience across channels. Instead, they are seeking out a brand experience that allows them to interact through multiple channels during the shopping journey. In the […]

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60 Minutes’ Amazon Drone Story is Nonsense! What Really Makes Sense?

60 Minutes recently aired an episode that showed aerial drones from Amazon delivering goods right to the front porch of a customer. Jeff Bezos, the CEO of Amazon was touting their continued experimentation in the path to achieving same day deliveries. Same day delivery by drones is ridiculous. It is not just that the FAA is behind schedule on regulating drone flight paths, and getting to real regulations is likely years away. It is also, […]

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This Week in Logistics News (September 30 – October 4, 2013)

Is it ironic that the U.S. government partially shut down on Tuesday, the same day I was scheduled to give a talk on collaboration? I’m thinking of sending my representatives in Congress a copy of the book Getting to We, written by my friends Kate Vitasek and Jeanette Nyden — and also inviting them and all members of Congress to participate in my upcoming conversation with Kate and Jeanette on Talking Logistics. You never know, […]

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Guest Commentary: Optimizing Inventory in an Omni-channel World

The retail world is abuzz with stories of omni-channel transformations. The promise of ‘sell anywhere, fulfill anywhere’ capabilities are driving retailers to adopt innovative approaches to increasing customer loyalty. The concept of ‘save the sale’ is a common component of these approaches — with retailers seeking to allay lost sales from out-of-stocks with solutions that range from simply providing store associates ecommerce access, to intelligent distributed order management algorithms that seek out the optimal source […]

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