Archive for order management

Omni-Channel Order Management Strategies for Success

I recently wrote an article about the factors contributing to the growth of the omni-channel order management system (OMS) market. Some of these factors include changing customer expectations, the rise of B2B use cases, the store’s changing role in the retail landscape, and the use of artificial intelligence. However, adoption rates of an omni-channel OMS application have remained relatively flat. The big reason for a lack of adoption is the problems that arise with integration. […]

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Omni-Channel Order Management Growth Drivers

Omni-channel order management is essential for today’s changing business environment. While integration issues abound, the market for OMS is poised to grow. This is due to a combination of factors including cloud deployments, increased use of ship from store, and artificial intelligence.

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Distribution Center 3.0 – Thriving During Peaks and Beyond

Today’s digital culture has put tremendous pressure on distribution centers (DC) and warehouses, forcing them to drastically increase their pace of fulfillment to meet growing consumer expectations. This 24/7 ecommerce-driven industry transformation is causing greater peaks in demand that stretch equipment and people like never before. The impact of these peaks can have a domino effect through the supply chain – from DCs, to suppliers, to manufacturers and everyone in between. With these changes, many […]

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Manhattan Associates Aptly Named Momentum Conference

About 1,000 of Manhattan’s customers and partners attended Manhattan Associates’ Momentum conference in Hollywood, Florida this week. Manhattan is an ARC Advisory Group client. The conference is aptly named. Manhattan is on a roll – revenues are up 10 percent year over year; 35 percent of software revenues come from brand new customers; and despite only having one reported quarter under their belt, Manhattan raised their financial guidance for 2014’s full year projected earnings. A […]

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Distributed Order Management, A Critical Application

A relatively small number of software vendors offer distributed order management (DOM) solutions; IBM, Manhattan Associates (a Logistics Viewpoints sponsor), and Oracle are the best known of these vendors. What is DOM? It is a central order orchestration hub for companies with complex fulfillment networks. A DOM provides… a common view of inventory for companies with diverse order management or enterprise resource planning (ERP) systems; the ability to designate how an order should be fulfilled […]

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Guest Commentary: Catch the “Big Fish” Savings by Optimizing Orders Upstream!

Many Consumer Goods companies today are wasting too much time and resources trying to figure how to consolidate orders manually or with their transportation management systems (TMS). The order management process requirements from big-box retailers such as Walmart, Target and others is critical, particularly since they can make up more than 50 to 60 percent of a CPG company’s revenue. Freight costs and the ever-increasing demands from retailers on inventory levels continue to put pressure […]

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Guest Commentary: Are Your Order Management Systems Disappointing Your Customers?

Are you asking customers to do business with you based on processes defined by your systems rather than the way they want to do business with you? If so, what is this costing you in revenue? As the economy improves, the top priority of many organizations will be improving the customer experience to win new customers and enhance existing relationships. The main thing people will remember about your company is how easy you are to […]

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