Archive for Retail – Page 3

Guest Commentary: Value-Added Services Bring Flexibility to the Supply Chain

Evolving consumer behaviors have dramatically impacted the way retailers deliver products. From clothing, to cars, to computers, consumers have gotten used to getting the custom product they want, when they want it. Case and point: While Dell’s business model was one of the first to create a true build-to-order and direct-to-consumer supply chain, consumers today have the ability to buy just about any electronic device customized with the specifications they want, right down to storage space, […]

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Frito-Lay Drives Shelf-Level Demand

I believe that one of the emerging trends that will differentiate leaders from followers in the consumer goods industries is that leaders will excel at integrating their demand management and replenishment processes with category management. Consequently, it benefits supply chain executives to better understand leading practices in category management.  Supply Chain Digest recently aired a videocast featuring Dave Boissevain, Director of Retail Strategy and Planning at Frito-Lay, which laid out at least one leading practice: […]

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How Objective are Category Captains?

As I’ve mentioned before (here and here), I’ve been researching the ROI associated with consumer goods (CG) companies using downstream data (e.g., POS, store level inventories, and DC-to-store shipments). One of the conclusions that I have reached is that Category Managers get a better ROI from their investments in this area than other consumer goods manufacturers. Category Management might be new to many supply chain professionals, so let me provide a brief overview using an […]

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Multichannel Logistics: Walmart.com’s Site-to-Store Strategy

At the end of every year, Walmart holds a meeting for the investment community. Because so much of Walmart’s core strategy revolves around excellence in supply chain management, I always enjoy hearing about the company’s plans. What interested me the most this year was Walmart’s multichannel strategy.    Here are some key points from Raul Vazquez, the CEO of Walmart.com: Amazon is the company’s main target. Walmart.com, of course, is currently much smaller than Amazon, but […]

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Dear Valued Walmart Supplier: The Walmart Supply Chain Reliability Program

We are coming up on February 1st 2010, the day that Walmart starts enforcing the penalties associated with its Supply Chain Reliability Program. If you are not familiar with the program, below are excerpts from the letter that Walmart sent to suppliers on Oct. 15th, 2009. Dear Valued Supplier, Walmart and Sam’s Club are continually seeking to improve our supply chain efficiency…Therefore, in order to better serve our customers and members, Walmart and Sam’s Club […]

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The Plug-in Hybrid Electric Private Fleet

The focus for Plug-In Hybrid Electric Vehicles (PHEVs) has been passenger cars, specifically cars used for commuting. General Motors, for example, plans to come out with the Chevy Volt in 2011. The idea is that you plug in the car overnight and then you can drive it for up to 40 miles. After that, the Volt kicks over to a gasoline-powered generator that can extend the range for hundreds of miles. The better the infrastructure for […]

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The State of the Retail Supply Chain

The Retail Industry Leaders Association and the supply chain faculty at Auburn University recently published a report called “The State of the Retail Supply Chain.” The research results are based on interviews with Senior Vice Presidents, Vice Presidents, and Directors from 45 large retailers headquartered in North America, including many retail organizations respected for their supply chain capabilities. I don’t want to steal too much of the report’s thunder, but here are a few points […]

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Filling a Void in Shelf-level Collaboration

I recently spoke with Mike Spindler, the CEO of ShelfSnap, about the company’s entry into the “shelf-level collaboration” arena. (Quick aside: As I mentioned in a previous posting, I prefer the term “Shelf-level Collaboration Solutions” over Demand Signal Repository (DSR) products because I believe it’s both more accurate and evocative.) ShelfSnap is in start-up mode, and although the company has conducted some interesting pilots for large consumer goods companies, it has not yet been selected […]

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Phantom Inventory Creates Havoc in Retail Supply Chains

In my “What Causes Shelf Out-of-Stocks?” posting last week, I reviewed some research conducted by Walmart on the major causes of shelf-level out-of-stocks. One reason, occurring about 20 percent of the time, is phantom inventory. Phantom inventory occurs when the store system shows inventory available but none really exists. It also occurs when the system shows more inventory than what is actually available in the store; this can be caused by theft, broken products, mis-picks […]

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What Causes Shelf Out-of-Stocks?

The other day I received a package from Manhattan Associates (an ARC client) via Priority Mail. I had to use a knife to cut through the shipping tape, and when I opened the package there was a pretty little blue box, very Tiffany-like, inside with a white ribbon on it. I had to use scissors to cut the ribbon off, and after all that effort, when I finally opened the box, I found an insert inside […]

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