Do You See What I See? How to Select a TMS Visibility Platform for Improved Speed, Quality, and Cost
In today’s supply chain business, where customers increasingly expect faster, better, cheaper service, success often turns on gleaning real-time visibility into shipments in transit. Indeed, who couldn’t benefit from improved transportation visibility? Yet, for many operators, orders are still tracked using lagging carrier information gleaned from phone calls, websites, spreadsheets, emails, and other old-school forms of reporting. Then, when schedules aren’t met, it’s an unpleasant surprise to all involved. Bottlenecks form. Labor stalls. Customer satisfaction suffers. And in some cases, service penalties ensue.