Last month I wrote about my return to the NRF Big Show. As a quick recap, a crowd of nearly 37,000 people flocked to the Javits Center in New York City to see what new solutions and innovations software suppliers…
The Dirty Secret of E-Commerce The continued growth in e-commerce retail sales has been largely driven by factors such as convenience, product selection and lower prices. However, the inability for consumers to initially see, feel or experience products they purchase…
Each year in the United States, the return of goods purchased for the holidays usually peaks on one day in early January; the volume is so significant the day has been designated National Returns Day. This year, due to an…
One of the most expensive parts of e-commerce has taken on a whole new meaning over the last 12 months: returns. The COVID-19 pandemic led to a surge in e-commerce sales that could not have been predicted. Starting in May,…
Merchandise fulfillment variability has been on the rise for a number of years, due in large part to the growth of e-commerce. But all bets were off in 2020 as variability went off the charts. As you can see from…
My to-do list has included one incomplete item since mid-September, one glaring blank spot where a big green checkmark belongs. That to-do item is “Start Christmas shopping.” Typically, my efforts toward buying holiday gifts for friends and family begin near…
