In December of 2019, the global grocery retailer Ahold Delhaize announced it was investing $480 million to transform and expand its US supply chain operations to support a new three-year strategy. This retailer’s banners include Giant Food, The GIANT Company, Hannaford, and Stop & Shop. The company has a very strong East Coast presence. The US operations generated over $47 billion of the global retailer’s revenues – over 60 percent of the total. Their supply chain arm is known as Retail Business Services (RBS). Chris Lewis, the top supply chain executive from RBS, will talk about the drivers for this transformation, what they have accomplished so far, and share lessons learned.