Archive for Guest Commentary

Mobile Technology Adoption – The Weakest Link in Your Delivery Strategy?

If there was a subject that I should not be writing about now, it’s this one. Mobile applications and technology have advanced considerably. However, too many implementations struggle to rollout successfully because they underestimate the challenges that exist in getting drivers to use it correctly and consistently. This is becoming a critical issue, as Customer Facing Supply Chains rely on accurate and timely data from the mobile devices in the field to enhance the customer […]

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Beating Mother Nature’s Stormy Character

Although it’s a fresh, new year, many global companies and their supply chains in the US have been suffering alongside individuals this winter. Icy, wintry winds and driving snow jammed air traffic and roads in the east, while fires swept across the west, then rains turned major highways into muddy messes with flash floods. All throughout 2017, Mother Nature didn’t pause to worry about the delays and problems she created for shippers all over the […]

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My Take: How Autonomous Trucks Will Impact Shippers

Whether you’re a carrier or a shipper, autonomous trucks (ATs) are in our industry’s future – and are coming at us quickly! But the typical benefits we hear about – safety, efficiency, the solution to driver shortages – mostly pertain to the carrier side. So what about shippers? How much will ATs change the day-to-day operations of a shipper? I think shippers have been somewhat forgotten in the whole discussion around autonomous trucks, yet they […]

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3 Air Freight Trends to Watch for in 2018

The air freight landscape has experienced some dramatic shifts in recent years. In fact, those events seem likely to produce some headwinds for air freight shippers in 2018 in locating available air capacity, especially during peak seasons. Over the last few years, digitization has become more prominent in the air industry. As in most industries, big data obtained in real time, from real events, combined with flexible management, is helping air carriers take a more […]

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Personalization is Paramount – Finding Success in the New Age of Retail

Retail is in the midst of a fundamental shift, thanks to the emergence of the digitally-savvy consumer. Shopping today often includes online product research, comparison price shopping between sites, online customer reviews and more – arming consumers with a wealth of knowledge before they even set foot in a store. While these behaviors have added a layer of pressure for many retailers who had grown accustomed to mainly relying on lower prices and shipping discounts […]

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Is it Time for Businesses to Rethink Path to Customer Satisfaction?

Books have been written, tools like Six Sigma have been embraced, and most people seem to agree that companies retain customers by providing good service and poor customer service results in lost business. Further, the cost of acquiring new customers is much higher than maintaining positive relationships with existing customers. Data consistently supports these theories. A Business Insider Intelligence Report about customer service states that 66 percent of U.S. consumers are willing to spend more […]

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Tips to Avoid Common Customs Traps

Vague item descriptions. Wrong addresses. Potential customs traps that can cost companies time and money when moving international shipments. Even with advanced technology that has come a long way in digitizing customs procedures, risks still remain in today’s global trade environment if electronic declarations aren’t filled out completely, accurately, and plausibly. Any of these pitfalls can increase costs and hamper productivity—and simply, interrupt the flow of goods. But there is a way forward. Best-of-breed, multi-country […]

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Cost-Effective Parcel Execution Starts with Data … All the Data

There are hundreds of thousands of 3rd party and carrier-provided shipping systems in circulation like label-printing cash registers cha-chinging in warehouses all over the world.  Many shippers have more than one, each one representing a silo of valuable information that could provide valuable insight into potential performance improvements and cost-saving opportunities for parcel execution. Sadly, even as shipping costs are increasing at more than twice the rate of inflation, all of this data is locked […]

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Three Ways to Design Your Supply Chain for Successful Mergers and Acquisitions

As the global economic outlook improves, worldwide mergers and acquisitions (M&A) activity is predicted to pick up. M&A deal volume and deal value remains strong. According to recent surveys, 56 percent of responding companies expect to actively pursue acquisitions in the next 12 months[1], with global M&A value projected to top $3.2 trillion, up 23 percent from this year[2]. Despite the increasing numbers, failure rates for M&A initiatives are extremely high. Depending on which report you […]

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Top 10 reasons why aerial robots (autonomous drones) for inventory management make sense

They are: Increased frequency of inventory checks Increased certainty of inventory levels Reduced losses due to inventory shrinkage More reliable financial reporting Better visibility to out-of-stock and excess inventory Increased velocity of order picking Savings in personnel costs or operations downtime Elimination of resources and equipment Staff redirected to handle high value activities Safer environment for employees I continue to stress that every company on the planet, that has a significant supply chain operation, is […]

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