Archive for Omni-channel logistics

Retail 2020 – A Year of High Season

One thing is certain – there is no normal in 2020.  What we have experienced so far this year is either a blip that we will look back at and wonder on, or our lives have fundamentally shifted, and 2020 is really just Year One. Either way, what we understand about this year is that Covid-19 has upended everything about the status quo. The pandemic has exposed all of our weaknesses and all of the […]

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The 2020 Holiday Season Logistics Guide

Last week’s Amazon Prime Day kicked off what will surely be a wild 2020 holiday season. While the numbers are not official yet, most estimates have Prime Day raking in nearly $10.5 billion in worldwide sales. Not to be outdone, Walmart and Target launched their own online deals to coincide with Prime Day. Black Friday is till 5 ½ weeks away, and by all accounts, it will be the biggest Black Friday ever. In fact, […]

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5 Challenges Retailers Face This Holiday Shopping Season

My to-do list has included one incomplete item since mid-September, one glaring blank spot where a big green checkmark belongs. That to-do item is “Start Christmas shopping.” Typically, my efforts toward buying holiday gifts for friends and family begin near the end of November, coinciding with the American Thanksgiving holiday. Rarely have I attended a Black Friday event on the day, but the commercials and promotions really get me into the holiday shopping mood. This […]

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A Beginner’s Guide to Omni-Channel Fulfillment

Omni-channel retailing is one of the hottest trend in supply chain management right now. With e-commerce continuing to grow, there is more focus on Web commerce than brick and mortar. The ongoing COVID-19 pandemic has pushed e-commerce to levels that would not have been believed just six months ago. For example, in the US, May alone eclipsed the entire 2019 holiday shopping season and $82.5 billion was spent online. This is a trend that will […]

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Thought You Knew Everything About Delivery/Service Appointment Scheduling?

Delivery and service appointment scheduling strategies have been aggressively evolving for more than 10 years. In my conversations with customers, I continue to learn how far they have advanced and the expanding impact that logistics technology can have on the enterprise. TyresOnTheDrive.com, now Halfords Mobile Expert (HME) part of Halfords Group PLC, a UK provider of automotive and cycling products and services, is a great example of taking delivery and service appointment scheduling to another […]

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E-Commerce Is Booming: Is Your Final Mile Strategy Up to The Challenge?

While retailers welcome the surge of online orders, the increased sales of big and bulky items pose unique final mile delivery changes. As the name implies, final mile (also known as last mile) logistics is a specialized mode focused squarely on the final leg of a shipment’s journey to its destination. Final mile arose as a standalone mode due to the complexities in delivering to locations that lack loading docks and other receiving and storage infrastructure.

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Maximizing Last Mile Deliveries

One of the most difficult and expensive aspects of the supply chain is last mile and home delivery. However, from a customer experience standpoint, it is also the most memorable and possibly important. Home delivery has become an increasingly hot topic as a result, and last week, I spoke on a panel about last mile logistics as part of the Reuters Events Retail Supply Chain Virtual USA conference. You can listen to the recording here. […]

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Descartes Evolution 2020: Emerging Stronger

The COVID-19 pandemic has changed the nature of my job quite a bit. The pandemic hit just as we were heading into our busy conference season. So instead of traveling across the country attending conferences, networking with peers, and in most cases, enjoying a bit of sunshine either by the pool or on the beach, I was attending these events from the friendly confines of my home office. The good news is that the virtual […]

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Integrated Assortment Planning: A Vital Capability for Retailers

In today’s changing market dynamics, the retail business is getting more competitive by the day. Increasing competition by online marketplaces, along with evolving consumer expectations and shopping patterns are making the category management decisions more complex. As customers’ options increase, so do their expectations. Assortment planning decisions made by these teams need to be more dynamic and localized as manual analysis based on broad assumptions and averages do not suffice anymore. Here are the vital capabilities for surviving in the new world of retail.

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Editor’s Choice: Retailers: Is Your Transportation Strategy Ready for Peak Season?

Note: Today’s post is part of our “Editor’s Choice” series where we highlight recent posts published by our sponsors that provide supply chain insights and advice. This week’s post comes from Logitsyx Technologies. Now is the right time for retailers to review their transportation strategy and consider the lessons they’re learning during the coronavirus pandemic.  For example, is the transportation strategy flexible? Is it scalable?  Has it met the demands of this unusual environment? Or are changes necessary? Here are six opportunities for retailers to optimize their transportation strategy to meet 2020’s peak season challenges.

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