Archive for Omni-channel logistics

NRF 2020: The Rise of the Store

A record crowd of 40,000 people attended the National Retail Federation (NRF) Big Show in New York City this week to see what new solutions and innovations software suppliers had in store for 2020 and beyond. The usual themes were still very present as solution providers and retailers alike were more than happy to talk about omni-channel, mobility, and machine learning, to name a few. This year, two recurring themes jumped out at me: an […]

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How Much is it Worth to Steer Customers’ Delivery Appointment Choices?

Over the last 10 years, I’ve had the chance to work with companies that have turned home delivery into a competitive advantage or reduced their costs by using counterintuitive strategies and tactics. On a recent trip to Europe, I had a chance to catch up with a customer who, for several years, has been using the concept called the “eco-friendly” delivery option to steer its customers’ delivery choices to improve productivity. The results they shared […]

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The Micro-Fulfillment Center Automation Race

Micro-fulfillment center automation is poised for rapid growth. Customer proximity, throughput, responsiveness, and space utilization are critical factors for success. Innovative companies are addressing the micro-fulfillment challenge with cutting-edge technology and process innovations. Front and center is a number of automation technologies that can be categorized as a hybrid of shuttle system and robotic technologies.

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Where Does Last Mile Go from Here?

Omni-channel continues to be one of the hottest trends in supply chain management today, basically touching every software application you can imagine. In order to truly be omni-channel, retailers and brand manufacturers must provide a unified brand experience for their customers. This is true for all three major phases of the customer journey – before, during, and after the sale. The last mile of an order tends to be the most costly and headache inducing […]

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Inventory Optimization is the Lynchpin to Omnichannel Success

Success in omnichannel commerce requires solutions designed for the way customers shop today. Retailers should look for a demand forecasting and inventory optimization solution that understands digital demand is now being fulfilled through physical stores and can account for channel demand patterns and emerging omni-fulfillment strategies.

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Achieving Speed & Accuracy in the Last Mile

For years, retailers have emphasized increasing delivery speed when it came to the last-mile delivery to differentiate with service. In 2005, Amazon revolutionized customer expectations when they launched their Amazon Prime service, which guaranteed two-day delivery to customers.  They did so with the primary goal of increasing market share, while delivery costs and how they impacted margin were often not considered.  Luckily, they had the financial backing and size to do so and quickly, second-day […]

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Abercrombie & Fitch Embraces Supply Chain and Omnichannel

Abercrombie & Fitch has struggled. Investments in supply chain agility and omnichannel are a key part of their turnaround strategy. Investing in supply chain speed and efficiency includes improving forecasting in the hard to forecast fashion industry. But they also seek to improve efficiency by “leveraging data analytics to offer the right product at the right time and the right price.”

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The Store’s Role in Omni-Channel

When it comes to retail and supply chain, omni-channel continues to be one of the most talked about topics wherever you look. Omni-channel extends through all phases of the customer journey – before, during, and after the sale – and has an impact on nearly every software application you can think of. Historically, the brick and mortar store has been seen as the weak link in omni-channel operations, due to a lack of inventory visibility […]

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Manhattan Momentum 2018: Push Possible

I am coming to you live from Manhattan Momentum 2018, in Hollywood, FL at the Diplomat Beach Resort. This year’s theme is “Push Possible” which is very fitting. CEO Eddie Capel explained that push possible is all about pushing the envelope with actionable, measurable solutions. It means bringing in bigger and brighter ideas, to push what is possible for their customers. At last year’s event, Manhattan announced the release of the cloud-based Manhattan Active solution […]

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Omni-Channel Order Management Strategies for Success

I recently wrote an article about the factors contributing to the growth of the omni-channel order management system (OMS) market. Some of these factors include changing customer expectations, the rise of B2B use cases, the store’s changing role in the retail landscape, and the use of artificial intelligence. However, adoption rates of an omni-channel OMS application have remained relatively flat. The big reason for a lack of adoption is the problems that arise with integration. […]

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