Archive for Omni-channel logistics

NRF 2018: IoT and Fulfillment for the Customer Experience

Earlier this week, I attended the National Retail Federation’s (NRF) Big Show at the Jacob Javits Center in New York, NY. This marked the tenth straight year that I have attended the event as an analyst. Over the years, certain key themes have emerged, and many of those themes have remained in place each and every year. Namely, these themes and trends include omni-channel (or at the least the evolution from multi-channel to cross-channel to […]

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Crowdsourcing for Last Mile Success

The Key Last Mile Markets Last mile deliveries continue to be costly and headache-inducing for retailers. A lot of this is due to consumers constantly evolving and tough to meet demands of fast, reliable, and cheap (or free) service. Many retailers have turned to crowdsourced delivery options to alleviate the stress of last mile deliveries, and in turn, have turned their stores into mini-warehouses. However, the problems associated with last mile deliveries are not just […]

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Top 10 Logistics Stories of 2017

2017 is just about in the books, and it has been a busy year for the supply chain industry. Let’s look back at ten of the top logistics stories of the year. Drones 2017 has been the year of the drone. There’s been a lot of interest in using drones for last mile deliveries. In the US, an easing of FAA regulations could finally make it a reality, which is good news for the likes […]

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Omni-Channel Profitability Through Inventory Optimization

The challenges involved in achieving omni-channel profitability are not new. By now, the difficulties of executing on the omni-channel retail promise are well-known, as is the importance of delivering on this promise for consumers whose demands continue to rise. E-commerce advances, both in terms of market share and technology, have created the expectation that consumers can receive their purchases when and how they want them, no matter what they’re after – “out of stock” is […]

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Sneak Peak: Omni-Channel Order Management

A few weeks ago, I wrote about omni-channel and returns management. This was part of my sneak-peak into my upcoming omni-channel fulfillment and returns management strategy report. A common theme here at Logistics Viewpoints is to write about what we are currently researching. So, in conjunction with my omni-channel returns management research, I am also working on a new market study on omni-channel order management systems. This study is focused on those suppliers offering a […]

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Walmart and Amazon Continue Their Sparring Match

The rivalry continues between Amazon and Walmart. Just a few months ago, I wrote about the impact of Amazon’s acquisition of Whole Foods, and how Walmart and the market in general would react. And while the rivalry has been growing over the last few years, that purchase seemed to stoke a fire under both companies, and things are only heating up. While Amazon has a dominant position in the e-commerce space, Walmart is the brick […]

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Jeff Bezos’ Drone Prediction was Far, Far Too Optimistic

Almost four years ago, Jeff Bezos went on 60 Minutes and unveiled his vision of having drones deliver packages right to customers’ door steps. He said we could achieve this in four or five years. We are far from achieving this, but last week the first regularly scheduled drone deliveries in an urban area were announced.

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Utilizing Big Data to Improve Supply Chain Performance

Measuring on-time performance was once the most common key performance indicator (KPI) for transportation departments when visibility solutions first became available. Each quarter, a carrier score card was reviewed. Ocean and air carriers were measured by on-time performance.  Rail carriers reported and measured theirs as scheduled departures. And motor carriers were measured by their service types. Very rarely were companies looking at the performance of multi-mode or multi-leg shipments. Even more uncommon were the best […]

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Omni-Channel and Returns Management

Omni-channel continues to be one of the hottest trends in supply chain management today, basically touching every software application you can imagine. In order to truly be omni-channel, retailers and brand manufacturers must provide a unified brand experience for their customers. This is true for all three major phases of the customer journey – before, during, and after the sale. The key is to use all available channels in a complementary way, using the specific […]

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B2B Companies Also Need to Improve their Multichannel Capabilities

Companies with B2B order flows have been slower to understand the important role a distributed order management system can play in increasing customer satisfaction, sales, and helping to insure orders flow to customers in the most profitable way possible.

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