Archive for Omni-channel logistics

The Store’s Role in Omni-Channel

When it comes to retail and supply chain, omni-channel continues to be one of the most talked about topics wherever you look. Omni-channel extends through all phases of the customer journey – before, during, and after the sale – and has an impact on nearly every software application you can think of. Historically, the brick and mortar store has been seen as the weak link in omni-channel operations, due to a lack of inventory visibility […]

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Manhattan Momentum 2018: Push Possible

I am coming to you live from Manhattan Momentum 2018, in Hollywood, FL at the Diplomat Beach Resort. This year’s theme is “Push Possible” which is very fitting. CEO Eddie Capel explained that push possible is all about pushing the envelope with actionable, measurable solutions. It means bringing in bigger and brighter ideas, to push what is possible for their customers. At last year’s event, Manhattan announced the release of the cloud-based Manhattan Active solution […]

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Omni-Channel Order Management Strategies for Success

I recently wrote an article about the factors contributing to the growth of the omni-channel order management system (OMS) market. Some of these factors include changing customer expectations, the rise of B2B use cases, the store’s changing role in the retail landscape, and the use of artificial intelligence. However, adoption rates of an omni-channel OMS application have remained relatively flat. The big reason for a lack of adoption is the problems that arise with integration. […]

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The Other Side of the Coin for Crowdsourced Deliveries

A few months ago, I wrote an article about using crowdsourced deliveries for last mile success. In the article, I touched upon a few key points regarding crowdsourced deliveries. First was the rapidly expanding market for crowdsourced deliveries. Major retailers such as Target, BestBuy, Macy’s, Staples, and Walgreens, to name a few, are currently offering crowdsourced deliveries to their customers. But the market has moved beyond traditional retailers, as restaurants that typically have not offered […]

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Store Fulfillment for E-Commerce Success

Omni-channel continues to push the bounds of commerce, with companies scrambling to meet customer expectations without sacrificing the bottom line. The rise of e-commerce has been an incredible journey, and one that has opened up new opportunities for retailers and consumer brands alike. But, with the rise of these opportunities comes the growing pains associated with them. One of the biggest concerns is what exactly is the brick and mortar store’s role in the ever-changing […]

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What’s New in Last Mile Routing?

Last Thursday, UPS announced its plans to deploy 50 plug-in electric delivery trucks supplied by the Workhorse Group. What increased UPS’s willingness to invest in these vans is innovative “smart charging” software that has implications for last mile routing. There are other interesting developments in last mile routing as well.

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Omni-Channel Order Management Growth Drivers

Omni-channel order management is essential for today’s changing business environment. While integration issues abound, the market for OMS is poised to grow. This is due to a combination of factors including cloud deployments, increased use of ship from store, and artificial intelligence.

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Personalization is Paramount – Finding Success in the New Age of Retail

Retail is in the midst of a fundamental shift, thanks to the emergence of the digitally-savvy consumer. Shopping today often includes online product research, comparison price shopping between sites, online customer reviews and more – arming consumers with a wealth of knowledge before they even set foot in a store. While these behaviors have added a layer of pressure for many retailers who had grown accustomed to mainly relying on lower prices and shipping discounts […]

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NRF 2018: IoT and Fulfillment for the Customer Experience

Earlier this week, I attended the National Retail Federation’s (NRF) Big Show at the Jacob Javits Center in New York, NY. This marked the tenth straight year that I have attended the event as an analyst. Over the years, certain key themes have emerged, and many of those themes have remained in place each and every year. Namely, these themes and trends include omni-channel (or at the least the evolution from multi-channel to cross-channel to […]

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Crowdsourcing for Last Mile Success

The Key Last Mile Markets Last mile deliveries continue to be costly and headache-inducing for retailers. A lot of this is due to consumers constantly evolving and tough to meet demands of fast, reliable, and cheap (or free) service. Many retailers have turned to crowdsourced delivery options to alleviate the stress of last mile deliveries, and in turn, have turned their stores into mini-warehouses. However, the problems associated with last mile deliveries are not just […]

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