Archive for Omni-channel logistics

Thought You Knew Everything About Delivery/Service Appointment Scheduling?

Delivery and service appointment scheduling strategies have been aggressively evolving for more than 10 years. In my conversations with customers, I continue to learn how far they have advanced and the expanding impact that logistics technology can have on the enterprise. TyresOnTheDrive.com, now Halfords Mobile Expert (HME) part of Halfords Group PLC, a UK provider of automotive and cycling products and services, is a great example of taking delivery and service appointment scheduling to another […]

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E-Commerce Is Booming: Is Your Final Mile Strategy Up to The Challenge?

While retailers welcome the surge of online orders, the increased sales of big and bulky items pose unique final mile delivery changes. As the name implies, final mile (also known as last mile) logistics is a specialized mode focused squarely on the final leg of a shipment’s journey to its destination. Final mile arose as a standalone mode due to the complexities in delivering to locations that lack loading docks and other receiving and storage infrastructure.

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Maximizing Last Mile Deliveries

One of the most difficult and expensive aspects of the supply chain is last mile and home delivery. However, from a customer experience standpoint, it is also the most memorable and possibly important. Home delivery has become an increasingly hot topic as a result, and last week, I spoke on a panel about last mile logistics as part of the Reuters Events Retail Supply Chain Virtual USA conference. You can listen to the recording here. […]

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Descartes Evolution 2020: Emerging Stronger

The COVID-19 pandemic has changed the nature of my job quite a bit. The pandemic hit just as we were heading into our busy conference season. So instead of traveling across the country attending conferences, networking with peers, and in most cases, enjoying a bit of sunshine either by the pool or on the beach, I was attending these events from the friendly confines of my home office. The good news is that the virtual […]

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Integrated Assortment Planning: A Vital Capability for Retailers

In today’s changing market dynamics, the retail business is getting more competitive by the day. Increasing competition by online marketplaces, along with evolving consumer expectations and shopping patterns are making the category management decisions more complex. As customers’ options increase, so do their expectations. Assortment planning decisions made by these teams need to be more dynamic and localized as manual analysis based on broad assumptions and averages do not suffice anymore. Here are the vital capabilities for surviving in the new world of retail.

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Editor’s Choice: Retailers: Is Your Transportation Strategy Ready for Peak Season?

Note: Today’s post is part of our “Editor’s Choice” series where we highlight recent posts published by our sponsors that provide supply chain insights and advice. This week’s post comes from Logitsyx Technologies. Now is the right time for retailers to review their transportation strategy and consider the lessons they’re learning during the coronavirus pandemic.  For example, is the transportation strategy flexible? Is it scalable?  Has it met the demands of this unusual environment? Or are changes necessary? Here are six opportunities for retailers to optimize their transportation strategy to meet 2020’s peak season challenges.

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Amazon, FedEx, and UPS Prepare for the Post COVID World

The post COVID world will likely look a lot different than what we experienced just a few short months ago. As economies begin to open, restrictions abound and are likely to remain in place until a vaccine is created and administered across the country. In this post COVID world, the supply chain will continue to be a key cog in ensuring that the economy can function, and home deliveries will be the new normal for more and more of our retail needs. To that end, Amazon, FedEx, and UPS have put changes in place to deal with the changing nature of customer demands and interactions.

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Near Term Forecasting powered by AI

One thing that I find interesting in the AI movement is the creative use of data and algorithms to solve old problems in a new way or to solve new problems. My colleague, Vikram Srinivasan talked about one such new problem in a previous blog post:  AI is Changing Everything We Thought About Forecasting Demand. Vik discussed how AI is helping improve demand forecasting with additional data and new algorithms. Digging deeper, he mentioned an […]

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Blue Yonder ICON: Supply Chains Can Save the World

As an analyst at ARC Advisory Group, this is normally my busy travel time of the year. Along with my colleagues Steve Banker and Clint Reiser, I am usually attending a number of industry and customer events across the country. However, this year things are very different; coronavirus is pushing these events to online virtual affairs. Yesterday, I attended Day 1 of Blue Yonder ICON and DEVCON, the company’s virtual user conference initially scheduled to […]

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Powerful Reactions: Omnichannel Responds Well in a Crisis

By February, omnichannel retailers were responding to the Coronavirus (COVID-19) pandemic, closing stores and factories in China, and reallocating inventory to still-active markets to mitigate the pandemic’s initial impact. Changes of this magnitude and nature do not come easily for most retailers, but those with truly integrated omnichannel systems can see, project demand for and shift inventory with relative ease, just one of the many ways omnichannel retailers can respond to a global pandemic or […]

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