Over the last couple of years, as the Covid pandemic has changed the way consumers interact and shop with retailers, brands, and consumer goods companies, last mile delivery has become increasingly important. Customer expectations for expedited delivery are becoming more commonplace, in both the B2B and B2C world. And as the lines continue to blur […]

Manhattan Associates hosted its annual user conference, Manhattan Momentum, in Hollywood, Florida from May 23rd through today, May 25. The topic of change is certainly as relevant as ever. Of course, change is always occurring. But it has certainly been more pronounced recently within the supply chain world. The Manhattan Active WM roadmap includes the next evolution of order streaming, applying those dynamic direct-to-consumer principles to retail replenishment and […]

E-commerce continues to grow, and as a result, customer expectations are changing. The customer does not expect a similar experience across channels. Instead, they are seeking out a brand experience that allows them to interact through multiple channels during the shopping journey. In the end, it all comes down to whether or not they can […]

As more consumers flock to e-commerce, purchasing big & bulky goods such as furniture, appliances, and wholesale electronics online is becoming more common. A Statista study found that in 2020, the furniture and appliance e-commerce global market volume was $383.2B. Larger types of retail goods such as furniture and appliances, also known as oversized, are […]

Ecommerce has been on a roll for the last two years. This level of consumer activity has translated into record volumes of home deliveries. But, let’s face it: since the pandemic started, home delivery performance has not been great. Earlier in 2022, we conducted a survey of 8,000 consumers across North America and Europe to […]

Demand for e-commerce and omnichannel fulfillment continues to grow. According to Digital Commerce 360, U.S. e-commerce sales increased again in 2021, up 14% year-over-year (YoY), and by more than 50% compared to 2019. Many top retailers rolled out more versatile fulfillment to better serve customers, embracing gig economy couriers to offer same-day and two-hour delivery […]

If 2020 and if 2021 proved anything, it’s that the omni-channel selling environment is here to stay. As physical stores opened, shut down and re-opened again, consumers became more flexible in the way they shop for, and purchase, just about every product. Consumers have gotten used to the convenience and ease of online shopping, home […]