Archive for Omni-channel logistics

The Micro-Fulfillment Center Automation Race

Micro-fulfillment center automation is poised for rapid growth. Customer proximity, throughput, responsiveness, and space utilization are critical factors for success. Innovative companies are addressing the micro-fulfillment challenge with cutting-edge technology and process innovations. Front and center is a number of automation technologies that can be categorized as a hybrid of shuttle system and robotic technologies.

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Where Does Last Mile Go from Here?

Omni-channel continues to be one of the hottest trends in supply chain management today, basically touching every software application you can imagine. In order to truly be omni-channel, retailers and brand manufacturers must provide a unified brand experience for their customers. This is true for all three major phases of the customer journey – before, during, and after the sale. The last mile of an order tends to be the most costly and headache inducing […]

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Inventory Optimization is the Lynchpin to Omnichannel Success

Success in omnichannel commerce requires solutions designed for the way customers shop today. Retailers should look for a demand forecasting and inventory optimization solution that understands digital demand is now being fulfilled through physical stores and can account for channel demand patterns and emerging omni-fulfillment strategies.

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Achieving Speed & Accuracy in the Last Mile

For years, retailers have emphasized increasing delivery speed when it came to the last-mile delivery to differentiate with service. In 2005, Amazon revolutionized customer expectations when they launched their Amazon Prime service, which guaranteed two-day delivery to customers.  They did so with the primary goal of increasing market share, while delivery costs and how they impacted margin were often not considered.  Luckily, they had the financial backing and size to do so and quickly, second-day […]

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Abercrombie & Fitch Embraces Supply Chain and Omnichannel

Abercrombie & Fitch has struggled. Investments in supply chain agility and omnichannel are a key part of their turnaround strategy. Investing in supply chain speed and efficiency includes improving forecasting in the hard to forecast fashion industry. But they also seek to improve efficiency by “leveraging data analytics to offer the right product at the right time and the right price.”

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The Store’s Role in Omni-Channel

When it comes to retail and supply chain, omni-channel continues to be one of the most talked about topics wherever you look. Omni-channel extends through all phases of the customer journey – before, during, and after the sale – and has an impact on nearly every software application you can think of. Historically, the brick and mortar store has been seen as the weak link in omni-channel operations, due to a lack of inventory visibility […]

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Manhattan Momentum 2018: Push Possible

I am coming to you live from Manhattan Momentum 2018, in Hollywood, FL at the Diplomat Beach Resort. This year’s theme is “Push Possible” which is very fitting. CEO Eddie Capel explained that push possible is all about pushing the envelope with actionable, measurable solutions. It means bringing in bigger and brighter ideas, to push what is possible for their customers. At last year’s event, Manhattan announced the release of the cloud-based Manhattan Active solution […]

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Omni-Channel Order Management Strategies for Success

I recently wrote an article about the factors contributing to the growth of the omni-channel order management system (OMS) market. Some of these factors include changing customer expectations, the rise of B2B use cases, the store’s changing role in the retail landscape, and the use of artificial intelligence. However, adoption rates of an omni-channel OMS application have remained relatively flat. The big reason for a lack of adoption is the problems that arise with integration. […]

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The Other Side of the Coin for Crowdsourced Deliveries

A few months ago, I wrote an article about using crowdsourced deliveries for last mile success. In the article, I touched upon a few key points regarding crowdsourced deliveries. First was the rapidly expanding market for crowdsourced deliveries. Major retailers such as Target, BestBuy, Macy’s, Staples, and Walgreens, to name a few, are currently offering crowdsourced deliveries to their customers. But the market has moved beyond traditional retailers, as restaurants that typically have not offered […]

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Store Fulfillment for E-Commerce Success

Omni-channel continues to push the bounds of commerce, with companies scrambling to meet customer expectations without sacrificing the bottom line. The rise of e-commerce has been an incredible journey, and one that has opened up new opportunities for retailers and consumer brands alike. But, with the rise of these opportunities comes the growing pains associated with them. One of the biggest concerns is what exactly is the brick and mortar store’s role in the ever-changing […]

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