As ecommerce grew at double digit rates, while in store sales grew at less than the rate of inflation, retailers were looking for a way to turn their stores into a competitive weapon. Rather than just offering consumers the choice of buying online or buying in the store, a retail omnichannel strategy involves a lot […]

Note: Today’s post is part of our “Editor’s Choice” series where we highlight recent posts published by our sponsors that provide supply chain insights and advice. This article is from James Canham-Ash at Manhattan Associates and looks at the ongoing cost-of-living crisis. The latest research from Manhattan shows that 89% of consumers have altered their […]

The book You’ve Been Played was written by a software developer who created one of the most popular gamified apps in the world. He writes, “over the years, I’ve found little evidence that most gamification actually works.” I’ve encountered gamification in enterprise applications. After an initial burst of enthusiasm, I’ve also become skeptical. But a […]

The holiday season is the busiest time for package theft, as more and more items are delivered. For the 2023 holiday season alone, it is anticipated that between 850 million and 950 million packages will be delivered. This makes the season a prime target for package theft. However, it is a problem year round, and one that many people have had to deal with.

Retail supply chains are complicated, with factories, container ships, and communication networks spanning thousands of miles across the globe to connect raw materials with end consumers. Supply chains have become complex webs of global activity due to the emphasis logistics managers have placed on the first mile, crossing oceans in search of affordable labor and […]

Last week I returned to the National Retail Federation (NRF) Big Show for the first time in 3 years. A crowd of nearly 37,000 people flocked to the Javits Center in New York City to see what new solutions and innovations software suppliers had in store for 2023 and beyond. The usual themes were still […]

The Dirty Secret of E-Commerce The continued growth in e-commerce retail sales has been largely driven by factors such as convenience, product selection and lower prices. However, the inability for consumers to initially see, feel or experience products they purchase online can create gaps between product expectations and what arrives at the doorstep. As online […]