Archive for Retail

The 2020 Thanksgiving Logistics Shake-Up

Even though this year will be very different than other years, the Thanksgiving logistics headaches will continue. The turkey supply chain remains a complex balancing act between supply and demand, especially at the fresh turkey level. Smaller gatherings could have an impact on demand for smaller birds, which can throw an added complexity into the mix. For those that enjoy a Black Friday deal after a day of turkey, this will be a different year as well. A pivot to more online-centric deals looms; and for those that do go to stores, the experience will be vastly different. But then again, everything has been different in 2020.

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Editor’s Choice: What Early Holiday Shopping Means for Parcel Shipping

Regardless of whether consumers and retailers are ready, holiday shopping – and shipping – season is here! With carriers announcing capacity shortages and major headlines advertising “Shipageddon,” consumers have been encouraged to start shopping for the holidays NOW.  While this elongated holiday shopping season can certainly create new revenue opportunities for retailers, retailers can only capitalize on the opportunity if their parcel shipping operations are prepared to execute.

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Is Walmart’s On-time In Full Program Fair?

Walmart’s OTIF mandate is getting stricter. Off the record, many of their smaller suppliers are complaining. But not all of them. Some of their mid-sized suppliers are in retail consolidation programs and are not getting fined for being late.

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Retail 2020 – A Year of High Season

One thing is certain – there is no normal in 2020.  What we have experienced so far this year is either a blip that we will look back at and wonder on, or our lives have fundamentally shifted, and 2020 is really just Year One. Either way, what we understand about this year is that Covid-19 has upended everything about the status quo. The pandemic has exposed all of our weaknesses and all of the […]

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The 2020 Holiday Season Logistics Guide

Last week’s Amazon Prime Day kicked off what will surely be a wild 2020 holiday season. While the numbers are not official yet, most estimates have Prime Day raking in nearly $10.5 billion in worldwide sales. Not to be outdone, Walmart and Target launched their own online deals to coincide with Prime Day. Black Friday is till 5 ½ weeks away, and by all accounts, it will be the biggest Black Friday ever. In fact, […]

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5 Challenges Retailers Face This Holiday Shopping Season

My to-do list has included one incomplete item since mid-September, one glaring blank spot where a big green checkmark belongs. That to-do item is “Start Christmas shopping.” Typically, my efforts toward buying holiday gifts for friends and family begin near the end of November, coinciding with the American Thanksgiving holiday. Rarely have I attended a Black Friday event on the day, but the commercials and promotions really get me into the holiday shopping mood. This […]

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Tech Integration Keeps Shippers in Step with Customers

The exponential growth of e-commerce in 2020 has brought peak-like levels of order volume for many retailers since as early as March. Looking to the quickly approaching actual peak season, volumes are predicted to hit unprecedented levels, and carriers have been warning shippers for months to expect capacity crunches, increased surcharges/fees and other challenges. Shippers must overcome these challenges without sacrificing customer service, competitive pricing or margins to be successful and satisfy consumers, who still expect […]

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In the Grocery Ecommerce Boom, Dark Stores Light the Way

In the last number of years, ecommerce has grown in popularity across many industries, including grocery. We saw an increase in the overall share of mobile-first ecommerce, and significant additions to hybrid approaches to purchasing, such as buy online, pickup in-store (BOPIS), curbside pickup, and home delivery. In the last six months, that steady growth line has become a spike. According to a recent Adobe digital report cited in Forbes, the rate of adoption for […]

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Maximizing Last Mile Deliveries

One of the most difficult and expensive aspects of the supply chain is last mile and home delivery. However, from a customer experience standpoint, it is also the most memorable and possibly important. Home delivery has become an increasingly hot topic as a result, and last week, I spoke on a panel about last mile logistics as part of the Reuters Events Retail Supply Chain Virtual USA conference. You can listen to the recording here. […]

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Ahold Delhaize’s Supply Chain Transformation

In December of 2019, the global grocery retailer Ahold Delhaize announced it was investing $480 million to transform and expand its U.S. supply chain operations in support of a new three-year strategy to move to self-distribution.  In self distribution, the company insources many supply chain activities that were formerly outsourced. Ahold Delhaize was formed in July 2016 from the merger of Ahold and Delhaize Group. The retailer’s grocery chain banners in the U.S. include Food […]

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