Archive for Transportation Management Systems

My Take: How Autonomous Trucks Will Impact Shippers

Whether you’re a carrier or a shipper, autonomous trucks (ATs) are in our industry’s future – and are coming at us quickly! But the typical benefits we hear about – safety, efficiency, the solution to driver shortages – mostly pertain to the carrier side. So what about shippers? How much will ATs change the day-to-day operations of a shipper? I think shippers have been somewhat forgotten in the whole discussion around autonomous trucks, yet they […]

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Is it Time for Businesses to Rethink Path to Customer Satisfaction?

Books have been written, tools like Six Sigma have been embraced, and most people seem to agree that companies retain customers by providing good service and poor customer service results in lost business. Further, the cost of acquiring new customers is much higher than maintaining positive relationships with existing customers. Data consistently supports these theories. A Business Insider Intelligence Report about customer service states that 66 percent of U.S. consumers are willing to spend more […]

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Cost-Effective Parcel Execution Starts with Data … All the Data

There are hundreds of thousands of 3rd party and carrier-provided shipping systems in circulation like label-printing cash registers cha-chinging in warehouses all over the world.  Many shippers have more than one, each one representing a silo of valuable information that could provide valuable insight into potential performance improvements and cost-saving opportunities for parcel execution. Sadly, even as shipping costs are increasing at more than twice the rate of inflation, all of this data is locked […]

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Fleet Management Strategies of Top Performers

Fleets are a double-edged sword. On one hand, they can be a competitive differentiator for companies that compete on delivery service. On the other hand, they can be expensive to operate. So, what makes for a successful fleet operator? In our Fleet Management Strategies of Top Performers, Descartes recently surveyed 130 companies with fleets across the globe to determine how leaders think differently. Some of the results are simple but surprising, and the charts tell […]

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TMS Implementation Drives Long-Term ROI

Selecting a transportation management system (TMS) is no easy feat. In other articles, my colleagues have discussed key considerations when choosing a TMS, such as why RFPs aren’t generally helpful and the difference between deployment options. After the work of selecting a TMS comes the no less rigorous step: implementation. During a TMS implementation, there are some phases during which an organization can set itself up for an improved ROI down the road. Initial steps […]

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Free TMS Set to Disrupt the Market

The global transportation management systems (TMS) market is an area that is poised for growth. As I’ve written about in the past, one of the major trends that is driving TMS adoption is the strong, proven ROI associated with an implementation. ARC survey on the ROI of TMS found that respondents indicated freight savings of approximately 8 percent with the use of a TMS application, which is a 2 percent improvement from the last time […]

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The Real Value of Logistics Solutions May Not Be in Logistics

Most logistics technology projects have their return-on-investment (ROI) center around the benefit they provide to the logistics organization. That is far from the complete picture.

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Buffett Bets Against Autonomous Trucks

Warren Buffett made a multibillion dollar bet against the viability of autonomous trucks anytime soon. This was a good bet. The technological hurdles in getting to fully autonomous trucks remain substantial.

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Are You Ready for Some Football (and Freight Spend Management)?

As football season is now upon us, I can’t help but notice the critical role that coaching plays in the on-field success of a team. A truly immense amount of thought and effort by a dedicated and sleep-deprived coaching staff fuels the performance of the players on a weekly basis. Having come to appreciate this, I also can’t help but notice how similar the role of technology in the success of a logistics organization’s freight […]

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Logistics Solutions Are Becoming Logistics Marketplaces

Logistics solutions have long had logic for both improving a shipper’s transportation capabilities and for doing commerce. While these solutions supported commercial transactions related to shipping, these are not true marketplaces. That is changing.

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