Author Archive for Karen Sage

Shippers Look to Unify Transportation Systems to Manage Soaring Parcel Volume

The approaching holiday season is shining a bright light on transportation operations of retail companies both large and small. The rise of ecommerce has created loftier expectations of modern consumers for faster, on-time, perfect deliveries. Managing the deluge of parcel shipments is a serious challenge and many retailers and their suppliers are already straining to keep up. Global parcel volume in 2017 grew to 74.4 billion parcels, a 17 percent increase over 2016, according to […]

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The Final Mile: Challenge or Opportunity?

Final mile logistics is attracting a lot of interest for many reasons, but the most obvious is the growth in e-commerce markets. While companies have opportunities to gain new customers by offering more buying and delivery options, these often same-day home deliveries do not come without challenges. In fact, final mile deliveries can be among the most expensive transportation segments in a supply chain. There are costs associated with scheduling times for appointments. If a […]

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Seven Steps to Successful TMS Solution Selection

In today’s increasingly fast-paced world, visibility and access to information are critical to supply chain management. This point is acknowledged in a recent white paper produced by The Journal of Commerce, “The Road Ahead.” One technology that is proven to increase supply chain visibility is a transportation management system (TMS), and both shippers and logistics providers seem to agree. According to the report, 52 percent of shippers and 21 percent of logistics providers rank TMS […]

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Is it Time for Businesses to Rethink Path to Customer Satisfaction?

Books have been written, tools like Six Sigma have been embraced, and most people seem to agree that companies retain customers by providing good service and poor customer service results in lost business. Further, the cost of acquiring new customers is much higher than maintaining positive relationships with existing customers. Data consistently supports these theories. A Business Insider Intelligence Report about customer service states that 66 percent of U.S. consumers are willing to spend more […]

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Business Intelligence Can Deliver Positive Supply Chain and Business Results, Using Information Already Being Captured Through Existing Processes

Logistics professionals have access to tons of data. However, it may be challenging to get the exact information needed quickly so that it becomes actionable, driving strategic decision making, rather than a historical review of tactical actions and transactions. To seek a better understanding of daily transportation operations, an important first step is implementing a supply chain business intelligence (BI) solution that offers greater insight and helps drive strategic, proactive decision making. If a company currently […]

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America’s Infrastructure Remains a Topic of Spirited Debate: How Can TMS Help Users of the Nation’s Highways Avoid Potholes?

America’s Infrastructure is a topic most of us don’t think about. We just expect it to work in the same way we expect the lights to come on when we flip a switch. However, there has been increasing concern by trucking companies, shippers, and even the U.S. Chamber of Commerce that the infrastructure we all count on – safe roads, bridges, waterways–  is showing its age and in need of repair. That is not surprising […]

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Competing in an Amazon World – Technology is the Key

One of the most discussed topics in supply chain management today is the “Amazon Effect.” Clearly, the Amazon business model has affected many industries, including retail, manufacturing and distribution. Consumers now expect — and get — free next-day or second-day delivery on everything from electronics to shoes. To ask your customers to accept anything less in an Amazon world would be like telling your teenager that their iPhone is going away, but they are welcome […]

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ERP + TMS: The Best of Both Worlds

Does your business need a Transportation Management System (TMS) or an Enterprise Resource Planning (ERP) system? For supply chain managers, the answer to this question is increasingly becoming “all of the above.” Over the last 30 years, Enterprise Resourcing Planning (ERP) systems have evolved into large-scale systems that form the foundation for most modern businesses. The ERP is a nearly ubiquitous system used by thousands of organizations to manage business information, providing a high-level view […]

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A Second Chance at a First Impression

E-commerce businesses are continuing to allocate more resources and energy into building a consumer-driven supply chain. As the work unfolds, one thing is clear – the end delivery is becoming the new handshake between consumers and brands. Today, customer experience plays as much of a vital role for consumers as product quality and price. In fact, 76% of consumers say they view this experience as the true test of how much a company values them. […]

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