Author Archive for Karen Sage

Competing in an Amazon World – Technology is the Key

One of the most discussed topics in supply chain management today is the “Amazon Effect.” Clearly, the Amazon business model has affected many industries, including retail, manufacturing and distribution. Consumers now expect — and get — free next-day or second-day delivery on everything from electronics to shoes. To ask your customers to accept anything less in an Amazon world would be like telling your teenager that their iPhone is going away, but they are welcome […]

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ERP + TMS: The Best of Both Worlds

Does your business need a Transportation Management System (TMS) or an Enterprise Resource Planning (ERP) system? For supply chain managers, the answer to this question is increasingly becoming “all of the above.” Over the last 30 years, Enterprise Resourcing Planning (ERP) systems have evolved into large-scale systems that form the foundation for most modern businesses. The ERP is a nearly ubiquitous system used by thousands of organizations to manage business information, providing a high-level view […]

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A Second Chance at a First Impression

E-commerce businesses are continuing to allocate more resources and energy into building a consumer-driven supply chain. As the work unfolds, one thing is clear – the end delivery is becoming the new handshake between consumers and brands. Today, customer experience plays as much of a vital role for consumers as product quality and price. In fact, 76% of consumers say they view this experience as the true test of how much a company values them. […]

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