Archive for TMS

More than a TMS: Optimizing with Visibility-Driven Workflows

When we think about visibility and tracking in our daily lives, our consumer mindset probably turns on and we think of online ordering. We’re concerned with questions like, “Where’s my stuff?” or “What time can I expect my order to be delivered?” In a B2C environment, visibility is about tracking. But in B2B, it’s so much more.  Visibility covers the technology and tools you use for supply chain management. It’s about amassing data from all […]

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Guide to Ensuring Your Multi-carrier API is Ready for Prime Time

If your job is to develop a connector from your business systems to a multi-carrier API, there are some important considerations you should keep in mind.   It’s a multi-carrier world. The days of picking a carrier or two to handle all your transportation needs are long gone. Customers are demanding more delivery options. The driver shortage and carrier capacity crunch are creating reliability issues. As a result, costs are only going up with no […]

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Getting Creative with your TMS: Two of the Latest Capabilities

To a lot of people, the word “creativity” doesn’t come to mind when they hear about transportation or logistics. Maybe some of us in the industry don’t even think of ourselves as the “creative type.” If that’s the case, I think we sell ourselves short. Every day, logistics planners have to be immensely creative in how they move freight with a seemingly endless number of changing constraints. To be creative, however, you need technology that […]

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Seven Steps to Successful TMS Solution Selection

In today’s increasingly fast-paced world, visibility and access to information are critical to supply chain management. This point is acknowledged in a recent white paper produced by The Journal of Commerce, “The Road Ahead.” One technology that is proven to increase supply chain visibility is a transportation management system (TMS), and both shippers and logistics providers seem to agree. According to the report, 52 percent of shippers and 21 percent of logistics providers rank TMS […]

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Driver Pay: Let’s Pay for ALL the Work They Do

When it comes to long haul shipments, drivers are paid mainly based on the distance they travel. Should driver pay instead based on the hours a trip takes to complete? It would be fairer and toady’s technology supports this in a way that was not always true.

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Home Depot Grows Revenues by Investing in Time Definite Deliveries

Most companies invest in transportation management solutions to cut costs. Home Depot has proven that investing in this can improve service and grow revenues. This article describes the path they took to put this business case together.

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My Take: How Autonomous Trucks Will Impact Shippers

Whether you’re a carrier or a shipper, autonomous trucks (ATs) are in our industry’s future – and are coming at us quickly! But the typical benefits we hear about – safety, efficiency, the solution to driver shortages – mostly pertain to the carrier side. So what about shippers? How much will ATs change the day-to-day operations of a shipper? I think shippers have been somewhat forgotten in the whole discussion around autonomous trucks, yet they […]

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Is it Time for Businesses to Rethink Path to Customer Satisfaction?

Books have been written, tools like Six Sigma have been embraced, and most people seem to agree that companies retain customers by providing good service and poor customer service results in lost business. Further, the cost of acquiring new customers is much higher than maintaining positive relationships with existing customers. Data consistently supports these theories. A Business Insider Intelligence Report about customer service states that 66 percent of U.S. consumers are willing to spend more […]

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Logistics Technology Industry Research – The Key to Informed Investing

My colleagues and I often mention our current research projects in our blog posts, and proceed to note some of the findings or even just some of the considerations at hand. In a recent post, I mentioned “Analysts at ARC Advisory Group receive periodic inquiries from potential investors such as private equity firms and venture capitalists looking to get a better feel for a technology market.” It occurred to me that many Logistics Viewpoints readers […]

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TMS Implementation Drives Long-Term ROI

Selecting a transportation management system (TMS) is no easy feat. In other articles, my colleagues have discussed key considerations when choosing a TMS, such as why RFPs aren’t generally helpful and the difference between deployment options. After the work of selecting a TMS comes the no less rigorous step: implementation. During a TMS implementation, there are some phases during which an organization can set itself up for an improved ROI down the road. Initial steps […]

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