Archive for last mile

The Ongoing Impact of Coronavirus

Coronavirus continues to impact the world, stunting supply chains and the global economy. The impact has been far reaching, and at Logistics Viewpoints, we have documented many areas of concern, including the impact on manufacturing supply chains in Southeast Asia, the automotive and pharmaceutical supply chains, the high-tech supply chain, and the impact on retail. Steve Banker has also recently highlighted 20 things to keep in mind as we make contingency plans for the impact […]

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This Week in Logistics News (January 4 – 9)

Welcome back to the Logistics Viewpoints weekly news round-up. I certainly had a busy, but refreshing, break over the holidays. But somehow the beginning of the new year seems different this time around. I suppose that is because for the first time in a decade my beloved New England Patriots are not in the divisional round of the playoffs. Not only that, but Tom Brady is not under contract, meaning he could leave the team […]

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How Much is it Worth to Steer Customers’ Delivery Appointment Choices?

Over the last 10 years, I’ve had the chance to work with companies that have turned home delivery into a competitive advantage or reduced their costs by using counterintuitive strategies and tactics. On a recent trip to Europe, I had a chance to catch up with a customer who, for several years, has been using the concept called the “eco-friendly” delivery option to steer its customers’ delivery choices to improve productivity. The results they shared […]

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Where Does Last Mile Go from Here?

Omni-channel continues to be one of the hottest trends in supply chain management today, basically touching every software application you can imagine. In order to truly be omni-channel, retailers and brand manufacturers must provide a unified brand experience for their customers. This is true for all three major phases of the customer journey – before, during, and after the sale. The last mile of an order tends to be the most costly and headache inducing […]

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This Week in Logistics News (June 1 – 7)

After 32 victories and $2,462,216 in earnings, the run is finally over. Of course, I am talking about James Holzhauer’s Jeopardy win streak, which ended earlier this week, about $60,000 shy of Ken Jennings’s record of $2,522,700 in a 74-game winning streak in 2004. And while the big loss was not much of a surprise based on leaked information, many people thought he may have thrown the round, considering that he bet just $1,399 in […]

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Achieving Speed & Accuracy in the Last Mile

For years, retailers have emphasized increasing delivery speed when it came to the last-mile delivery to differentiate with service. In 2005, Amazon revolutionized customer expectations when they launched their Amazon Prime service, which guaranteed two-day delivery to customers.  They did so with the primary goal of increasing market share, while delivery costs and how they impacted margin were often not considered.  Luckily, they had the financial backing and size to do so and quickly, second-day […]

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Will Delivery Bots Revolutionize Last Mile Deliveries?

Starship Technologies has designed delivery bots that make last mile deliveries. They are not the only company operating in this space, but they are the only company, that has moved beyond the pilot stage to actual commercial operations. To revolutionize last mile deliveries, continuing funding will be needed.

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The Final Mile: Challenge or Opportunity?

Final mile logistics is attracting a lot of interest for many reasons, but the most obvious is the growth in e-commerce markets. While companies have opportunities to gain new customers by offering more buying and delivery options, these often same-day home deliveries do not come without challenges. In fact, final mile deliveries can be among the most expensive transportation segments in a supply chain. There are costs associated with scheduling times for appointments. If a […]

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The Other Side of the Coin for Crowdsourced Deliveries

A few months ago, I wrote an article about using crowdsourced deliveries for last mile success. In the article, I touched upon a few key points regarding crowdsourced deliveries. First was the rapidly expanding market for crowdsourced deliveries. Major retailers such as Target, BestBuy, Macy’s, Staples, and Walgreens, to name a few, are currently offering crowdsourced deliveries to their customers. But the market has moved beyond traditional retailers, as restaurants that typically have not offered […]

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DHL Parcel Metro Creates Critical Alternative for Last-Mile Delivery

The “Uberization of Freight” is a hot topic in logistics circles. My colleague Steve Banker wrote an LV blog post in 2016 that discussed the topic and its merits (see The Uberization of Last Mile Freight). It is a business concept that has been receiving large amounts of venture capital funding due to the great growth potential. After all, it is an economical solution to last-mile delivery of e-commerce orders – one of the most […]

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