Archive for home delivery

Crowdsourcing for Last Mile Success

The Key Last Mile Markets Last mile deliveries continue to be costly and headache-inducing for retailers. A lot of this is due to consumers constantly evolving and tough to meet demands of fast, reliable, and cheap (or free) service. Many retailers have turned to crowdsourced delivery options to alleviate the stress of last mile deliveries, and in turn, have turned their stores into mini-warehouses. However, the problems associated with last mile deliveries are not just […]

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Home Delivery Benchmark – A Detailed View

The strategies, tactics and technology of home delivery are evolving quickly and constantly. It’s tough to keep up with the innovation that is happening in home delivery and also sort out the reality from the hype in the press. As Chris Cunnane described in his report Descartes Evolution – Logistics in Motion, we conducted a survey of a number of our customers to get a broader sense of what was actually happening and how retailers […]

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Creating the Customer-Facing Supply Chain in Home Delivery

Last October, I wrote a post introducing the concept of the Customer Facing Supply Chain and how it expands the value of the supply chain in the enterprise. There has been a lot of interest in understanding how to create a customer-facing supply chain. The following is such an example for retailers and their home delivery operations. Enhance the Entire Shipping Experience Let’s start with the customer-facing supply chain fundamentals for home delivery. The most […]

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Best Practices in Omni-channel Home Deliveries

Descartes, a provider of SaaS logistics software solutions, had their Global User & Partner Conference – Evolution 2013 – last week. The best presentation I saw was from Chris Jones, their Executive VP of Marketing and Services, on the topic of Omni-channel Home Delivery. Descartes is a leading provider of routing and fleet management solutions. Two of Descartes customer’s – John Lewis in the UK and HomePlus in South Korea – are using the Descartes […]

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This Week in Logistics News (November 11-15, 2013)

Lots of interesting news to discuss today, so let’s go straight to it. Descartes Unveils Same-Day Delivery Optimization Technology Amazon to Begin Sunday Deliveries, With Post Office’s Help (Wall Street Journal) Gap Inc. Pushes Omnichannel Focus (Women’s Wear Daily) Freight Shipments Rose 0.8% in September from August University of Maryland Selects Resilinc as Supply Chain Risk Partner Truckers Tire of Government Sleep Rules (Wall Street Journal) Lots of news this week related to omni-channel fulfillment […]

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This Week in Logistics News (October 14-18, 2013)

Several years ago, I interviewed CIOs and IT executives from leading third party logistics (3PL) companies, and one of the most interesting findings was that their teams spent a majority of their time fixing and cleansing data. I’m sure if I conducted those interviews again today, the story would still be the same. Therefore, I wasn’t surprised by an article in today’s Wall Street Journal about how faulty data is hindering the HealthCare.gov rollout. Here’s […]

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Guest Commentary: The Logistics Story for 2012 and Beyond

The lasting image of the supply chain in 2012 is one of a consumer with a smartphone engrossed in making an online purchase. The story that goes with that image is all about the rapid changes that this new “connected consumer” has injected into our industry in 2012. So let’s take a deeper look at this evolution and some key things to watch for in 2013. Historically, transportation has been treated as an ancillary function, […]

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John Lewis Excels at Mutichannel Retailing and Fulfillment

John Lewis is a leading retailer in the United Kingdom. The chain includes 29 full-line department stores, 8 At Homes (small format stores), and an online/catalogue business. The company differentiates itself on customer service. When a customer orders a bed and a washing machine, for example, John Lewis not only delivers the items, it also offers to take away and dispose the old bed and washing machine. A customer can order items in a store […]

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A Brilliant New Retail Format Supported by Last-Mile Logistics

In South Korea, Tesco has a chain called Home plus that has become the second largest retail chain in the nation. The 115-store chain consists of big discount hypermarkets similar to Walmart in merchandise, but also similar to mini-malls in that they feature numerous independently-operated smaller stores like travel agencies, fast food, and bookstores that lease the space from Tesco. What caught my attention, however, is Home plus’s e-commerce initiative. Weekly grocery shopping is a […]

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