Last month I wrote about my return to the NRF Big Show. As a quick recap, a crowd of nearly 37,000 people flocked to the Javits Center in New York City to see what new solutions and innovations software suppliers…
Each year in the United States, the return of goods purchased for the holidays usually peaks on one day in early January; the volume is so significant the day has been designated National Returns Day. This year, due to an…
One of the most expensive parts of e-commerce has taken on a whole new meaning over the last 12 months: returns. The COVID-19 pandemic led to a surge in e-commerce sales that could not have been predicted. Starting in May,…
Most companies are familiar with the federal, state and local rules and regulations established by departments of transportation for outbound HAZMAT shipments. HAZMAT returns, on the other hand, introduce a new and much less reliable player into the game: the consumer. When a consumer needs to return items that qualify as HAZMAT, they must follow the same established rules and regulations – and those rules and regulations must be provided by the retailer accepting the return shipment.
As e-commerce returns volume continues to skyrocket alongside continued growth of online shopping, top shippers are challenging the notion of returns as a cost of doing business they must accept. In some cases, in fact, a lot can be done…
