Earlier this month, I wrote about my experience visiting the National Retail Federation’s (NRF) Big Show in New York. The big focus at the show this year, much like in years past, was the focus on improving the omni-channel customer…
60 Minutes recently aired an episode that showed aerial drones from Amazon delivering goods right to the front porch of a customer. Jeff Bezos, the CEO of Amazon was touting their continued experimentation in the path to achieving same day…
Is it ironic that the U.S. government partially shut down on Tuesday, the same day I was scheduled to give a talk on collaboration? I’m thinking of sending my representatives in Congress a copy of the book Getting to We,…
The retail world is abuzz with stories of omni-channel transformations. The promise of ‘sell anywhere, fulfill anywhere’ capabilities are driving retailers to adopt innovative approaches to increasing customer loyalty. The concept of ‘save the sale’ is a common component of…
A relatively small number of software vendors offer distributed order management (DOM) solutions; IBM, Manhattan Associates (a Logistics Viewpoints sponsor), and Oracle are the best known of these vendors. What is DOM? It is a central order orchestration hub for…
There’s been a lot of buzz lately about same-day delivery, with Amazon, Walmart, Nordstrom, Macy’s, Google, and eBay all launching or ramping up their efforts in this area (see “On Amazon’s Quest for Same Day Delivery” and “Google, Same-Day Delivery,…
