Archive for omni-channel

The 2020 Holiday Season Logistics Guide

Last week’s Amazon Prime Day kicked off what will surely be a wild 2020 holiday season. While the numbers are not official yet, most estimates have Prime Day raking in nearly $10.5 billion in worldwide sales. Not to be outdone, Walmart and Target launched their own online deals to coincide with Prime Day. Black Friday is till 5 ½ weeks away, and by all accounts, it will be the biggest Black Friday ever. In fact, […]

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5 Challenges Retailers Face This Holiday Shopping Season

My to-do list has included one incomplete item since mid-September, one glaring blank spot where a big green checkmark belongs. That to-do item is “Start Christmas shopping.” Typically, my efforts toward buying holiday gifts for friends and family begin near the end of November, coinciding with the American Thanksgiving holiday. Rarely have I attended a Black Friday event on the day, but the commercials and promotions really get me into the holiday shopping mood. This […]

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Where Does Last Mile Go from Here?

Omni-channel continues to be one of the hottest trends in supply chain management today, basically touching every software application you can imagine. In order to truly be omni-channel, retailers and brand manufacturers must provide a unified brand experience for their customers. This is true for all three major phases of the customer journey – before, during, and after the sale. The last mile of an order tends to be the most costly and headache inducing […]

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The Store’s Role in Omni-Channel

When it comes to retail and supply chain, omni-channel continues to be one of the most talked about topics wherever you look. Omni-channel extends through all phases of the customer journey – before, during, and after the sale – and has an impact on nearly every software application you can think of. Historically, the brick and mortar store has been seen as the weak link in omni-channel operations, due to a lack of inventory visibility […]

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Store Fulfillment for E-Commerce Success

Omni-channel continues to push the bounds of commerce, with companies scrambling to meet customer expectations without sacrificing the bottom line. The rise of e-commerce has been an incredible journey, and one that has opened up new opportunities for retailers and consumer brands alike. But, with the rise of these opportunities comes the growing pains associated with them. One of the biggest concerns is what exactly is the brick and mortar store’s role in the ever-changing […]

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Omni-Channel Order Management Growth Drivers

Omni-channel order management is essential for today’s changing business environment. While integration issues abound, the market for OMS is poised to grow. This is due to a combination of factors including cloud deployments, increased use of ship from store, and artificial intelligence.

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Personalization is Paramount – Finding Success in the New Age of Retail

Retail is in the midst of a fundamental shift, thanks to the emergence of the digitally-savvy consumer. Shopping today often includes online product research, comparison price shopping between sites, online customer reviews and more – arming consumers with a wealth of knowledge before they even set foot in a store. While these behaviors have added a layer of pressure for many retailers who had grown accustomed to mainly relying on lower prices and shipping discounts […]

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Manhattan Associates Prioritizes Investments in Omni-channel

At Manhattan Associate’s user conference last week, a series of product enhancements to their Omni-channel capabilities were announced. The most significant was the introduction of a Cloud-based suite.

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HighJump Elevates their Product Development

HighJump is developing a new solution – a distributed order management solution for facilitating Omni-channel fulfillment. This has been a problematic product category, but HighJump’s looks promising.

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The Uberization of Last Mile Freight

Uber has disrupted the taxi industry. Can anyone copy the Uber model and disrupt the freight market?  That question is generating a great deal of discussion among logistics executives with the “last mile” freight market generating the most buzz. Transporting goods long distances can be done far more cost efficiently than the delivery of the last few miles when goods arrive in congested metropolitan areas. Last mile delivery has taken on added urgency as traditional […]

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