Archive for omni-channel

Omni-Channel Order Management Growth Drivers

Omni-channel order management is essential for today’s changing business environment. While integration issues abound, the market for OMS is poised to grow. This is due to a combination of factors including cloud deployments, increased use of ship from store, and artificial intelligence.

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Personalization is Paramount – Finding Success in the New Age of Retail

Retail is in the midst of a fundamental shift, thanks to the emergence of the digitally-savvy consumer. Shopping today often includes online product research, comparison price shopping between sites, online customer reviews and more – arming consumers with a wealth of knowledge before they even set foot in a store. While these behaviors have added a layer of pressure for many retailers who had grown accustomed to mainly relying on lower prices and shipping discounts […]

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Manhattan Associates Prioritizes Investments in Omni-channel

At Manhattan Associate’s user conference last week, a series of product enhancements to their Omni-channel capabilities were announced. The most significant was the introduction of a Cloud-based suite.

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HighJump Elevates their Product Development

HighJump is developing a new solution – a distributed order management solution for facilitating Omni-channel fulfillment. This has been a problematic product category, but HighJump’s looks promising.

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The Uberization of Last Mile Freight

Uber has disrupted the taxi industry. Can anyone copy the Uber model and disrupt the freight market?  That question is generating a great deal of discussion among logistics executives with the “last mile” freight market generating the most buzz. Transporting goods long distances can be done far more cost efficiently than the delivery of the last few miles when goods arrive in congested metropolitan areas. Last mile delivery has taken on added urgency as traditional […]

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ARC’s Supply Chain Predictions for 2015: Hits and Misses

At the beginning of the year the ARC supply chain team made supply chain predictions for 2015. This article circles back and reports on how we did. Very often any predictions you can make for a one year period are not about a brand new thing that will occur, the prediction is really part of a larger megatrend that has not only been going on for some time but will also continue for many years […]

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Sneak Peek: The Omni-Channel Last Mile Dilemma

Omni-channel is all about the convergence of channels to provide a unified brand experience for the customer. Each channel has its own experiences, advantages, and challenges. The key is to connect the business processes and technology to create a holistic experience. One aspect of fulfilling the unified brand experience is to maintain control over the customer experience at all stages in the buying lifecycle: before, during, and after the sale. The last mile poses a […]

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Walmart Executives discuss their Omni-channel Logistics Initiatives

Kevin X. Jones, the Vice President of Inbound Transportation at Walmart, and Sheila Taylor, the Vice President of Logistics at Sam’s Club, discussed Walmart’s approach to omni-channel logistics at the eft (eyefortransport) conference last week. Walmart’s ultimate goal is to understand their customers’ expectations, and yet be able to meet these expectations in a profitable manner.  “We are expected to make a profit,” Kevin said. The task is not trivial.  In the first quarter of […]

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Sears Implements Descartes Routing Solution To Optimize Home Deliveries

The Descartes Systems Group had their user conference – Descartes Evolution 2015 – this week in Miami.  There were about 400 in attendance. The best presentation I saw at the event was given by two executives from Sears.  Sears is a North American department store and general merchandise retailer with over $30 billion in revenues.  Joe Macro, Network Planning and Analysis, and Steve Rutkowski, Director of Logistics Services, spoke on the “Next Generation Home Delivery” […]

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Sneak Peak: Driving Omni-Channel Efficiencies

CSCMP is only a week away. Clint Reiser and I will be presenting our findings from an omni-channel fulfillment survey we conducted in partnership with James Cooke and DC Velocity. Omni-channel is all about the convergence of channels to provide a unified brand experience for the customer. Each channel has its own experiences, advantages, and challenges. The key is to connect the business processes and technology to create a holistic experience. One of the main […]

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