Archive for omni-channel

The Store’s Role in Omni-Channel

When it comes to retail and supply chain, omni-channel continues to be one of the most talked about topics wherever you look. Omni-channel extends through all phases of the customer journey – before, during, and after the sale – and has an impact on nearly every software application you can think of. Historically, the brick and mortar store has been seen as the weak link in omni-channel operations, due to a lack of inventory visibility […]

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Store Fulfillment for E-Commerce Success

Omni-channel continues to push the bounds of commerce, with companies scrambling to meet customer expectations without sacrificing the bottom line. The rise of e-commerce has been an incredible journey, and one that has opened up new opportunities for retailers and consumer brands alike. But, with the rise of these opportunities comes the growing pains associated with them. One of the biggest concerns is what exactly is the brick and mortar store’s role in the ever-changing […]

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Omni-Channel Order Management Growth Drivers

Omni-channel order management is essential for today’s changing business environment. While integration issues abound, the market for OMS is poised to grow. This is due to a combination of factors including cloud deployments, increased use of ship from store, and artificial intelligence.

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Personalization is Paramount – Finding Success in the New Age of Retail

Retail is in the midst of a fundamental shift, thanks to the emergence of the digitally-savvy consumer. Shopping today often includes online product research, comparison price shopping between sites, online customer reviews and more – arming consumers with a wealth of knowledge before they even set foot in a store. While these behaviors have added a layer of pressure for many retailers who had grown accustomed to mainly relying on lower prices and shipping discounts […]

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Manhattan Associates Prioritizes Investments in Omni-channel

At Manhattan Associate’s user conference last week, a series of product enhancements to their Omni-channel capabilities were announced. The most significant was the introduction of a Cloud-based suite.

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HighJump Elevates their Product Development

HighJump is developing a new solution – a distributed order management solution for facilitating Omni-channel fulfillment. This has been a problematic product category, but HighJump’s looks promising.

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The Uberization of Last Mile Freight

Uber has disrupted the taxi industry. Can anyone copy the Uber model and disrupt the freight market?  That question is generating a great deal of discussion among logistics executives with the “last mile” freight market generating the most buzz. Transporting goods long distances can be done far more cost efficiently than the delivery of the last few miles when goods arrive in congested metropolitan areas. Last mile delivery has taken on added urgency as traditional […]

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ARC’s Supply Chain Predictions for 2015: Hits and Misses

At the beginning of the year the ARC supply chain team made supply chain predictions for 2015. This article circles back and reports on how we did. Very often any predictions you can make for a one year period are not about a brand new thing that will occur, the prediction is really part of a larger megatrend that has not only been going on for some time but will also continue for many years […]

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Sneak Peek: The Omni-Channel Last Mile Dilemma

Omni-channel is all about the convergence of channels to provide a unified brand experience for the customer. Each channel has its own experiences, advantages, and challenges. The key is to connect the business processes and technology to create a holistic experience. One aspect of fulfilling the unified brand experience is to maintain control over the customer experience at all stages in the buying lifecycle: before, during, and after the sale. The last mile poses a […]

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Walmart Executives discuss their Omni-channel Logistics Initiatives

Kevin X. Jones, the Vice President of Inbound Transportation at Walmart, and Sheila Taylor, the Vice President of Logistics at Sam’s Club, discussed Walmart’s approach to omni-channel logistics at the eft (eyefortransport) conference last week. Walmart’s ultimate goal is to understand their customers’ expectations, and yet be able to meet these expectations in a profitable manner.  “We are expected to make a profit,” Kevin said. The task is not trivial.  In the first quarter of […]

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