The book You’ve Been Played was written by a software developer who created one of the most popular gamified apps in the world. He writes, “over the years, I’ve found little evidence that most gamification actually works.” I’ve encountered gamification…
By February, omnichannel retailers were responding to the Coronavirus (COVID-19) pandemic, closing stores and factories in China, and reallocating inventory to still-active markets to mitigate the pandemic’s initial impact. Changes of this magnitude and nature do not come easily for…
Distributed order management systems, used to enable omnichannel retail, have a bad rap. One retailer believes the technology is getting much better.
Success in omnichannel commerce requires solutions designed for the way customers shop today. Retailers should look for a demand forecasting and inventory optimization solution that understands digital demand is now being fulfilled through physical stores and can account for channel demand patterns and emerging omni-fulfillment strategies.
At a Home Depot Investor Conference, Hal Lawton, President of Home Depot’s Online Business, said “approximately 50 percent of our sales involve online research at some point in the shopping process. And another key fact is that almost one in…
