Archive for omnichannel

Powerful Reactions: Omnichannel Responds Well in a Crisis

By February, omnichannel retailers were responding to the Coronavirus (COVID-19) pandemic, closing stores and factories in China, and reallocating inventory to still-active markets to mitigate the pandemic’s initial impact. Changes of this magnitude and nature do not come easily for most retailers, but those with truly integrated omnichannel systems can see, project demand for and shift inventory with relative ease, just one of the many ways omnichannel retailers can respond to a global pandemic or […]

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When it Came to Omnichannel, “We Were So Far Behind, We Were Actually Ahead”

Distributed order management systems, used to enable omnichannel retail, have a bad rap. One retailer believes the technology is getting much better.

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Inventory Optimization is the Lynchpin to Omnichannel Success

Success in omnichannel commerce requires solutions designed for the way customers shop today. Retailers should look for a demand forecasting and inventory optimization solution that understands digital demand is now being fulfilled through physical stores and can account for channel demand patterns and emerging omni-fulfillment strategies.

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Home Depot Drops the “E” Off of E-Commerce

At a Home Depot Investor Conference, Hal Lawton, President of Home Depot’s Online Business, said “approximately 50 percent of our sales involve online research at some point in the shopping process. And another key fact is that almost one in every four store shoppers have previously been on homedepot.com before purchasing in our store. It’s for this reason that we have dropped the ‘e’ off of e-commerce.” Home Depot, the world’s largest home improvement retailer, […]

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