Black Friday and Cyber Monday are in the rear-view mirror and the holiday shopping season is in full swing. That means that the holiday shipping season is in full swing too. The National Retail Federation (NRF) has issued its annual…
Omni-channel retailing is one of the hottest trend in supply chain management right now. With e-commerce continuing to grow, there is more focus on Web commerce than brick and mortar. The ongoing COVID-19 pandemic has pushed e-commerce to levels that…
One of the most difficult and expensive aspects of the supply chain is last mile and home delivery. However, from a customer experience standpoint, it is also the most memorable and possibly important. Home delivery has become an increasingly hot…
How and when an order is delivered plays a huge role in the experience of an omnichannel retail consumer. Particularly in an industry where retailers offer most of the same items at similar prices, the speed of delivery can be…
The need to provide online customers with transparency to shipping costs is well known. According to KISSmetrics, unexpected shipping costs account for nearly one-third of all abandoned shopping carts. And the importance of providing online shoppers a variety of service…
Redesigning overall retail strategy through the eyes of the consumer with a seamless shopping experience at the core, necessitates an ‘outside-in’ supply chain perspective and often big adjustments to supply chain operations. Retailers are turning to supply chain modeling as…
