Archive for omni-channel fulfillment

Retailers’ secret advantage for lightning-fast order deliveries

How and when an order is delivered plays a huge role in the experience of an omnichannel retail consumer. Particularly in an industry where retailers offer most of the same items at similar prices, the speed of delivery can be a customer’s deciding factor. The need for speed and convenience in our lives – combined with shorter and shorter delivery promises by online giants like Amazon – have helped shift expectations from multi-day deliveries to […]

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The Challenge of Profitable Shipping in an OmniChannel World

The need to provide online customers with transparency to shipping costs is well known. According to KISSmetrics, unexpected shipping costs account for nearly one-third of all abandoned shopping carts. And the importance of providing online shoppers a variety of service levels is also understood –  the 2015 Pitney Bowes Annual Shipping Survey found, 93% of consumers indicated shipping options to be an important factor in their overall shopping experience – a 23% increase over 2014. […]

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Use Modeling Technology to Design and Test Omni-Channel Strategy

Redesigning overall retail strategy through the eyes of the consumer with a seamless shopping experience at the core, necessitates an ‘outside-in’ supply chain perspective and often big adjustments to supply chain operations. Retailers are turning to supply chain modeling as a way to effectively design and test omni-channel fulfillment strategies prior to execution. Modeling can be used to evaluate the numerous network and policy changes to an organization’s supply chain that may be required for […]

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How Consumers are Transforming Supply Chain

There’s a new boss in town and she is tougher than any boss you’ve had before. She wants what she wants, when and where she wants it. She’s the new digitally-empowered consumer and she is dictating how retailers and consumer goods companies must transform their supply chains to serve her. This new boss will access your brand wherever and whenever she wants through the device of her choice. There are no channels for her, just […]

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WMS Market Continues to Evolve and Grow

ARC Advisory Group has been conducting an annual analysis of the global warehouse management systems (WMS) market for the last 20 years. The process involves an analysis of large amounts of information and interviews with executives from numerous WMS software companies; and concludes with the publication of ARC’s WMS Global Market Research Study. Omni-Channel is Still King Last year I published an article (Omni-Channel Fulfillment Drives WMS Adoption) on LogisticsViewpoints that discussed the prevailing factors […]

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An Omni-Channel Fulfillment Benchmark: How Do You Compare?

Omni-channel fulfillment is arguably today’s hottest supply chain topic. My colleagues and I have written a number of blog posts on individual case studies on this topic. Here is a case study on an anonymous major US retailer that likely has a store location near you. How do your fulfillment operations compare to this leading retailer’s? I will refer to this anonymous retailer as “Retailister.” Retailister currently operates 9 traditional store replenishment DCs and 4 […]

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Hitting Omni-Channel from Every Angle

By definition, omni-channel is a term that describes an intersection, or an interplay between commercial “pathways”, and it is also a term that describes a cross-section of business processes. There is the sales aspect of omni-channel as well as the fulfillment and customer service aspects. My colleague Chris Cunnane and I, in partnership with James Cooke of DC Velocity, are in the final stages of a comprehensive research project on omni-channel fulfillment.  We surveyed numerous […]

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Omni-Channel Fulfillment Drives WMS Adoption

ARC Advisory Group conducts an annual analysis of the global warehouse management systems (WMS) market. The research process includes the analysis of large amounts of information and interviews with executives from numerous WMS software companies; and the process concludes with the publication of ARC’s WMS Global Market Research Study. This years’ study confirmed that the omni-channel retail paradigm remains the most pervasive factor contributing to growth and change within the WMS market. Both pure-play retailers […]

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Guest Commentary: A New Best Friend for Santa’s Elves: How a WMS Drives Efficiency in Omni-Channel Retail

This time of year, many children have high expectations for what they hope will be delivered for the holidays. For those of us adults who are buying for them or anyone, our expectations aren’t any lower: We want the ability to purchase however and wherever we want, and receive it as fast as possible in the most convenient location. For retailers that don’t have an army of elves to cater to the needs of each […]

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New Order Flows Make Omni-channel Initiatives Tricky

To support omni-channel initiatives, retailers have had to implement a technology most commonly known as distributed order management (DOM). These omni-channel programs often support new order flows, for example order online and have the order shipped to the customer’s home from either an e-fulfillment warehouse or a store. But as I thought about some of these new flow paths, I began to have doubts that DOM, as I understood this technology, could really fully support […]

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