Archive for omni-channel commerce

It’s A Small World After All: Leveraging Unified Commerce to Navigate It Effectively

Many of us (probably most of us) have visited the Disney attraction It’s a Small World. It represents the people and nations of the world working together and sharing a common hopeful outlook for the future.  If we could only get all of our systems to hold hands and play as nicely, our business world would be a better place. The digital customer journey is placing businesses in a performance pressure cooker, as customers are […]

Read More →

Ascena Retail Is a Study in Order Fulfillment Efficiency

Are you impressed by operational efficiencies? I am. And I consider a warehouse that operates at an e-commerce processing cost per unit (CPU) of under one dollar ($1.00) and a store replenishment cost per unit of under ten cents ($0.10) very impressive. Ascena Retail Group is a leading national specialty retailer offering clothing, shoes and accessories for women. Ascena may not be a household name, but the company’s brands certainly are. Ascena owns Dress Barn, […]

Read More →

Retailers’ secret advantage for lightning-fast order deliveries

How and when an order is delivered plays a huge role in the experience of an omnichannel retail consumer. Particularly in an industry where retailers offer most of the same items at similar prices, the speed of delivery can be a customer’s deciding factor. The need for speed and convenience in our lives – combined with shorter and shorter delivery promises by online giants like Amazon – have helped shift expectations from multi-day deliveries to […]

Read More →

An Industry Analyst’s Reaction to Manhattan Associates’ Quarterly Financial Call

I am an industry analyst that follows supply chain software solutions. Industry analysts are very different from financial analysts, who generally care about whether buying a company’s stock will be a good investment. As an industry analyst, I care about the technology. How functionally rich is it? How scalable? What new products are being introduced? I also need to make intelligent recommendations to our clients about whether they should implement a particular supplier’s solution. Both […]

Read More →

Omni-channel Momentum

Manhattan Associates (a Logistics Viewpoints sponsor) held its annual user conference, Momentum 2013, two weeks ago in Las Vegas. I’ve attended many supply chain conferences so far this year, but none have equaled this conference for coverage of the issues associated with omni-channel commerce. The best speech was the keynote by Matthew Siegel, Executive Vice President of E-commerce at ANN INC., a women’s apparel retailer with 950 stores across its Ann Taylor and LOFT brands. […]

Read More →